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    2 Replies Latest reply on Oct 10, 2008 9:42 PM by NicNakis

    Customer Power!

    NicNakis Wayfarer
      One satisfied customer tells 3 other people, but an angry customer tells 300! And these days, in our internet-driven economy, they share their experiences over blogs, on youtube, and in forums like this.

      I'm doing a TV show next week with Pete Blackshaw, an interactive marketing expert who studies "customer power"-how it can affect you, and how you can use it to your advantage. If you'd like to speak with Pete on the show, please contact me.