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Been there, done that. If you're drop shipping you pretty much have no choice but to mirror your providers policies. This is not necessarily a problem, at least that part of the work is already done!
I think this is the best to do.
Do you know about SCORE. SCORE is FREE and can help both in person or online.
*SCORE "Counselors to America's Small Business" is a nonprofit
association dedicated to educating*
*entrepreneurs and the formation,
growth and success of small business nationwide. SCORE is a*
Good luck. LUCKIEST
Thanks , i will go to your site to check what you are offering.
This article may provide some useful guidelines:
Beyond that (and what's already been pointed out), my suggestion is to think like an on-line shopper (not just a business owner) when you draft your policies. I see a lot of new on-line stores these days where the policies are either so vague or so "unfriendly" that they cause customers who are genuinely interested in making a purchase to bail out and shop elsewhere. As a new enterprise, you have no reputation -- so to get customers and start building a good rep, your initial policies can't scare or drive them away. You need to inspire trust and give the buyer confidence that if there's a problem, it will be resolved.
Hope that helps. Best wishes.