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I believe this is fundamentally true -- certainly for my business. Even so, technology has radically redefined the "relationship" between the business and the customer in most industries.
For example, I'm old enough to remember when the phone company owned the ugly black telephone in my hallway, it was the telephone man who brought it and installed it, and it required a trip to the telephone office once a month to pay the bill (not just me -- that's how it was for everybody). Now I have equipment that I selected and bought, and services that I initiated (and that continue to be maintained) -- all without ever speaking to another human being -- in fact, the whole operation from service to billing to problem resolution seems to be on "autopilot." And if it keeps flying, I'm okay with that!
True, but so over looked! We tend to see dollars instead of people.
Can I contribute one of my own quotes I give to clients?
"An accounting system is a joke with those who have no money, but they aren't laughing."
Use it with due credit.
Budgeting lets you spend money you don't have on things you don't need to produce something your stakeholders don't care about. Accounting makes it all okay. Auditing makes it a crime. (Lighthouse24)
Quote # 120?
This one is a good one, do you have 119 other quotes as well?
where are you? we enjoyed these