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Welcome to the community. I provided comments on ServiceMagic in another thread (as did a few other members). Here is the link:
If you have specific questions beyond that, I'll be glad to respond. Hope this helps.
Thanks Lighthouse, I thought I remembered the question once before
I am actually a past client of Servicemagic.
I had a terrible experience with them.
A few things you must understand BEFORE you start using them:
- They are a lead generating service, and 100% of the leads I recieved were not good leads. (Most were not even interested in having the work done, invalid number, online prank, etc).
- They charge for every lead they give you, and although they do offer a replacement fee for some leads, it is like pulling tooth and nail to get a reimbursement.
- The consumers that sign up are not charged to sign up, and I am not sure how much of a background check ServiceMagic.com does on them. Since they are not charged, they might not even value the service they are receiving, and I have found some leads to be fictitous.
The only service call I came close to making was from a gentleman who lived 2 hours away. He wanted me to come out and give him a quote on work to be done. His description of work was not something I could give an onsite quote. I worked with the gentleman, spent hours on the phone, mass emails, free support, etc, etc. He finally made a decision, and his decision was that he would wait for a couple more years before he would have the work done, and that he was really just fishing for pricing. ServiceMagic of course stated this was a valid lead, and I was not reimbursed.
Several months later, and after losing hundreds upon hundreds of dollars, I closed my account, disatisfied. ServiceMagic responded to me again, with a smooth talking sales agent trying to get me to stay, but ignored the issues I was having with the system.