We received our loan number and email with link to sign documents. However, we can't log in to etran to complete the process after we click the link.
We keep getting instructions to change password. We do this successfully. Then we try to log in to complete the process. Then we get message that says we have to change password. Repeat and repeat.
Does anyone have any suggestions?
I didn't even reach that stage yet and no communiction after 4/28 stating that my application was submitted to SBA. However, reach on some forums that this is common issue with BOFA approval. Someone shared trick as Login to BoF online account that you used for filing the application via non-Safari browser (can try at Chrome etc) and then click on application linked and that worked for them. Good luck!
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