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    7 Replies Latest reply on Apr 29, 2020 9:37 PM by Beyond the Arc

    Assistance Hub?

    mfrangel Adventurer

      Can anyone let me know how to get to the Assistance Hub to confirm I've uploaded my documents.

      When I click either the Get Started and Assistance Hub it just takes me to my regular sign in and accounts.

        • Re: Assistance Hub?
          nicko455 Newbie

          I have tried since yesterday and the assistance hub is still not working for me either. Does anyone have a contact that could help resolve this issue? I have called twice this morning and no luck.

          • Re: Assistance Hub?
            jcelsius Wayfarer

            Where can I find the Assistance Hub?

              • Re: Assistance Hub?
                mfrangel Adventurer

                I never found it. What I did find is once I labeled my documents that I uploaded the exact same way they were written on the list then it stopped asking for me to confirm on the Assistance Hub. Hope that helps.

                 

                 

                 

                 

                    On Tuesday, April 28, 2020, 11:27:32 AM EDT, jcelsius <updates@sbcommunity.bankofamerica.com> wrote: 

                 

                   

                 

                 

                 

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                Assistance Hub?

                 

                reply from jcelsius in Community Feedback - View the full discussion

                 

                Where can I find the Assistance Hub?

                 

                Reply to this message by replying to this email, or go to the message on Small Business Community

                Start a new discussion in Community Feedback by email or at Small Business Community

                Following Assistance Hub? in these streams: Inbox

                 

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              • Re: Assistance Hub?
                hughesm20 Scout

                Can't find it either.

                  • Re: Assistance Hub?
                    mfrangel Adventurer

                    I never found it. What I did find is once I labeled my documents that I uploaded the exact same way they were written on the list then it stopped asking for me to confirm on the Assistance Hub. Hope that helps.

                     

                     

                     

                     

                        On Tuesday, April 28, 2020, 11:52:35 AM EDT, hughesm20 <updates@sbcommunity.bankofamerica.com> wrote: 

                     

                       

                     

                     

                     

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                    Assistance Hub?

                     

                    reply from hughesm20 in Community Feedback - View the full discussion

                     

                    Can't find it either.

                     

                    Reply to this message by replying to this email, or go to the message on Small Business Community

                    Start a new discussion in Community Feedback by email or at Small Business Community

                    Following Assistance Hub? in these streams: Inbox

                     

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                  • Re: Assistance Hub?
                    Beyond the Arc Wayfarer

                    This is the link I found in another posting. I think the Assistance Hub does have a function, but for some reason does not seem to work for everyone. It looks like a regular online banking login, but when you login from there, you can select the option that says I'm done uploading my documents. If it doesn't work for you, try  searching the threads to find more tips on how to access it. Good luck!

                     

                     

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                    mfrangel, all I know is this link took me to a log in to my business account which opened up a screen asking if I had uploaded all my documents.  Since then, I have not received any of the error messages about missing docs

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