I totally agree with you, Rebecca. For many people a web-page is the first introduction a shopper has to introduce him/herself to a new (to them) business or product. I welcome a photo at the top of the page and then some sort of short introduction of the owners and even staff - and then photos and talk about what their business is all about.
Several times recently I have gone to a new-to-me web-page and clicked on their Contact button with a question - left my question and name/email address/and or phone number - and never got a return call. Why have a Contact button if it isn't going to be used?
Another issue with me is if the web-page has a place to put information in and ask for an appointment - and no reply.
A web-page is a very important part of a business BUT update it. Let it work for you and it will! One does not have to be a techie to keep up with the daily updates.