In this internet-enlightened age, pretty much nobody risks doing business with a company before they've done extensive research. We all check various review sites for the nitty-gritty before we hand over our hard-earned dollars. This goes for business owners buying supplies or engaging services as well as private citizens deciding on a vendor or service provider. Knowing how to handle negative reviews is as important to the big picture as appreciating the positive ones.
In her most recent article, small business expert Rieva Lesonsky provides us with some great tips for dealing with reviews of all types. If you've ever wondered how (or even if) you should respond to the inevitable negative review, this article gives you some fresh ideas and some wise suggestions. Check it out, and, as always, feel free to share your thoughts either here or in the comments section of the article itself.
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