How do you interact with your customers when you’re not involved in a transaction? One word: Dialog. Actions speak louder than words and making a lasting impression on your clients with good business practices is sure to bring repeat business. Employ satisfaction surveys that provide constructive criticism to help fine tune your services. Give your customers a chance to brag by having them share testimonials. Utilize social media platforms to showcase videos of products and services. Send emails (responsibly) with newsletters and useful information based on customer interests and purchase history. Update and maintain web pages, while responding to customer reviews. Juggling all the duties of your customer service department can be a chore, but the rewards are worth the effort. ~Moderator Mel
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