When starting your business, how you'll be able to serve your customers and keep them content is one of the first items to consider. Some companies prefer to have a dedicated Customer Service Representative and others combine customer service into a role with other duties, such as Administrative Assistants or Sales.
What is your preference? Have you noticed a difference in customer satisfaction if you've expanded your team to include a dedicated Customer Service individual? Has there been an increase or decrease in production for team members who are responsible for other areas of your business as well as customer service?
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