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    0 Replies Latest reply on Jun 21, 2016 6:18 PM by Moderator Nancy

    Dedicated Customer Service Representatives

    Moderator Nancy Adventurer

      When starting your business, how you'll be able to serve your customers and keep them content is one of the first items to consider.  Some companies prefer to have a dedicated Customer Service Representative and others combine customer service into a role with other duties, such as Administrative Assistants or Sales. 

       

      What is your preference?  Have you noticed a difference in customer satisfaction if you've expanded your team to include a dedicated Customer Service individual?  Has there been an increase or decrease in production for team members who are responsible for other areas of your business as well as customer service?