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    1 Reply Latest reply on Dec 22, 2014 1:42 AM by Henry

    A great topic for a new year staff meeting!

    Moderator Cath Guide

      We have heard this before - we know it - then why do we ignore the warning signs?  Steve Strauss' article, 7 surefire ways to lose a customer lays it all out again.

       

      Why not use this article as a staff meeting discussion as you enter 2015?   Talk about his bullet points and share ideas on how your employees could improve the customer service look of your business.  I really like the Gandhi quote:

           “A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our

            work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a

           favor by giving us an opportunity to do so.”

      We know this but it never hurts to be reminded.

       

      Cath