We all like children - they are just small versions of adults. And we welcome these adults into our small businesses -but THOSE children? What do we do with them when we begin hearing noises of things falling down and temper tantrums in the store aisles? We value our customers and want them to remain with us but their children seem to be straining the good feelings we have developed with their parents.
Erin McDermott has written a thought provoking article: Kid Gloves: Dealing with customers’ children at your small business and some good suggestions to keep the relationship between you and the parents in good shape.
This is an article that you should print out. If you don't need it now, you will at some point. Share it with your employees, discuss it during a staff meeting - be prepared ahead of time for that little one who will enter your business. Proactive work will pay off in the end.
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