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    8 Replies Latest reply on Sep 29, 2012 9:06 PM by LUCKIEST

    Reassuring Customers after an Uh-Oh Moment

    Moderator Berta Guide

      Almost all of us have experienced an "Uh-Oh" moment. Be it as a client/customer or service provider. I'm interested in hearing how you "Uh-oh" moment was handled. Doesn't matter to me what perspective it's in, client or provider.


      If you're the client, what did the provider do to calm your fears and reassure you that your service/project would be handled properly & accurately & in a timely fashion? 


      If you're the provider, how would/did/do you reassure the client/customer that their project/service is important to you & that you'll make sure it's all taken care of appropriately?


      Can't wait to hear everyones experiences.