Learn the customers decision making process.
Build relationships with the customer (not just sales).
Focus on the customers business needs.
Show how your product or service meets customers needs.
Use better online marketing analytics tools.
Make sure your site is mobile-ready and you are easily findable on mobile devices.
Provide better customer service than your competitors both online and off.
thanks berta for sharing this..i am new here and also new to internet marketing so its good to see some more from you like this..
These are some great suggestions! Has anyone tried them? Are they working for your business?
Welcome to the community Jessica.
This is a classic "customer relationship management" and "customer lifecycle management", where you create and execute on a plan on how to provide more products and services to your customer, either at the point in time the customer is making the first purchase, or with subsequent marketing activities. It is not just the Salesperson who can sell a product or service to the customer - even the customer service/support staff can help increase the "lifetime value" of a customer and generate additional revenue for the business. Investments in Customer Relationship Management software such as SalesForce.com or Dynamics CRM or any of the other CRM products can help with maximizing such relationships. Just like how a growing business needs accounting software, having a CRM solution is essential to successful cross selling and up selling.
Are you looking for ways to increase sales? Have you thought of cross-selling or upselling items to your customers? Check out this article Sell Me Something I Don't Know: Tips for Cross- and Upselling Customers for some great tips and ideas.
Do you have any tips or ideas for increasing sales? Please share them with me.