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    2 Replies Latest reply on Jun 28, 2011 1:39 PM by Moderator Jim

    Keeping your customer service up to date

    JackieGold Scout

      Many small businesses seem to be falling behind because their customer service isn't keeping current with recent technological changes. The rise of the internet and especially social media is changing how customers expect to interact with the employees at your business and for businesses who aren't adapting their customer service strategy - customers have no shortage of other places to go.


      Let me know what you think about this article "Is Your Customer Service Up To Date?" How can you change your business' strategy to account for changes in customer behavior in 2011?