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    1 Reply Latest reply on Mar 10, 2011 6:18 AM by LUCKIEST

    Newbie Student Question



           I am new to this forum and have a few questions.


      1. I am a grad student from the University of Texas and am doing market validation research as part of an MBA course on how Small Business Owners use social media to engage with their customers. The focus is on customer service interactions via social media. I am having a tough time getting data on out how much $ does a small business spend (if any) on customer service? All the data elements (census etc) only have total revenue numbers . Any pointers in the right direction will be highly highly appreciated! You will make a poor grad student extremely happy
      2. I also have a short survey that I have built out (hosted on surveygizmo) to collect data. Is there a place where I can post a link to this survey?


      Thanks much!