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    4 Replies Latest reply on Feb 25, 2010 5:34 AM by jason.co

    Looking for a CALL CENTER Business Investor here in the Philippines

    blue_angel Newbie
      We are looking for companies who want to invest their call center business here in the Philippines. We will help you set up your business here and provide you affordable telecommunication equipments.

      Please see our product line :

      http://www.plantronics.com/north_america/en_US/?_requestid=31847

      Why Philippines?

      Since the industry mainly caters to markets from the United States, United Kingdom and Australia, call center agents are obliged to acquire the foreign accent and study the geography and cultural mores of these foreign countries and work on a graveyard shift. Being the third largest English speaking country in the world and with a high literacy rate, the Philippines is considered as one of the most competitive call center destinations in the world.

      Other factors that make the country attractive to foreign companies are the cheap class A office spaces, better power and telecommunications infrastructure, good quality but cheap labor force and the support the government is all too willing to extend to these foreign investors.

       

      OVERHEAD COST PER AGENT

      The basic pay for call center agents ranges from P11,000 (US$200.98 at US$1=PhP54.73) to P13,000 a month. In ICT Philippines, a call center that operates in the Philippines, agents enjoy a monthly P2,500 food and transportation allowance and a performance appraisal bonus amounting to P4,000.

      MARKET
      A call center is a communications-based company which serves as a support system for larger companies in first world countries like the United States. Call or contact centers handle customer complaints and inquiries and provide technical support for a wide array of products and services like electronics, e-mail management, mortgage, insurance, advertising, telecommunications and even volunteer and charity work.

      Basically, the work is to receive from and make calls to foreign countries. There are two categories of call centers: inbound and outbound calls. And there are three types of accounts: telemarketing, customer service and technical support. Telemarketing belongs to the inbound category. However, customer service centers also engage in up selling, which means offering or selling services.

      Debts and the need to lower cost structures caused by a troubled stock market, unstable economic conditions and declining expenditure on Information and Communications Technology (ICT) have made off shoring appealing to U.S. companies. ICT advances have enabled multinational and transnational corporations to decentralize certain operational areas like the handling of inbound and outbound calls.

      Please dont hesitate to contact us:

       

      Eiselle Joy Pascua
      Senior Sales And Application Engineer
      Ultracode Solutions INc.
      Unit 203 Fedman Suite Salcedo st.
      Legaspi Village Makati
      Office line:00632 7592863
      Email: ejpascua@ultracodesolutions.com