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    3 Replies Latest reply on Feb 18, 2010 3:37 PM by Digital_Egg

    IT  Change Management

    Robinar Newbie
      ITIL stands for The Information Technology Infrastructure Library; it
      is generally grouped with ITSM. ITSM (IT Service Management) is an
      approach of organizing and administrating large scale technology
      systems by centering the management decisions around the customer's
      viewpoint of the contribution of IT and interconnected systems to the
      actual business. It basically is a framework which is designed in a way
      so that it can be used for the interaction of IT and business users.

      Some people consider both of these terms as synonyms which is entirely
      incorrect approach. In fact, ITSM is a module of ITIL. ITIL focuses on
      IT services – it is considered as a source of industry-standard best
      practices that give a common ground for various components within a
      business to talk about service management.

      The particular management service exists as a series of published books that each covers a crucially important area of IT ChangeManagement.
      The designed framework informs an organization what is to be done and
      then it depends on the organization to work out how to do it.

      The IT Service Management within the ITIL is divided into two separate disciplines:

      · Service Support

      · Service Delivery

      Service support of ITIL change management is basically responsible for
      keeping control of all configuration changes which are made in
      management database. The particular service notice all changes occurred
      within the live environment – test or itil training
      environment. ITIL service deals with the user of actual services – the
      service actually depends on the need of user to have proper access to
      the services that are required by them. The user's point of contact is
      the service desk of organization which is responsible for five
      different kinds of management to bring the issue to resolution.

      On the other hand, the Service Delivery Discipline is related to
      practically reviewing the services are constantly provided to business
      users of IT.

      The ITIL Change Management consists of mounting
      business justification. This is a expansion of scope from other
      perceptions of Change Management.
        • Re: IT  Change Management
          dollsbags Adventurer
          Excellent synopsis and information - thank you for taking the time to post it and educate people on the benefits of ITIL. Having been in IT for over 20 years, I am a huge advocate of the ITIL framework, which has been adopted in Europe years ago. The US has been slower to adopt ITIL but has been gaining ground. That being said, there are many products out there that can certainly help an organization implement CM. Numara Software's FootPrints product is an excellent example of a well designed application that is ITIL compliant.
          • Re: IT  Change Management
            EHYoung Wayfarer
            It's important to remember that ITIL is just a framework and the components that make up that framework can be as daunting as installing a large ERP system. I've always preferred the telco eTom model as it's more real world and less "framework". Does the same thing. ITIL is really just a guide that you choose to use fully or not. the important piece is the process re-engineering that goes with it.
            • Re: ITIL Design PDFs
              Digital_Egg Newbie
              ITIL (The IT Infrastructure Library) is now in its third incarnation, as ITIL Version 3. This latest version takes a 'Service Lifecycle Approach' across five core books or volumes (hence library).

              These are: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.

              There are some excellent, free, detailed ITIL design guidelines in PDF format here: -


              (no registration required).

              Small business owners would be well advised to consider implementing the most valued, desired aspects of ITIL - rather than trying to drink the ocean and believing that all aspects need to be embraced to realize business value. The above guides contain useful pointers too.