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    0 Replies Latest reply on Jul 12, 2009 5:39 AM by aamirsb

    Mcp Certified Need Job ( Microsoft Certified professional)

    aamirsb Wayfarer
      (540)841-4761
      accountwidu@hotmail.com

      Skills Summary.

      As a Desktop Technician ‘Help Desk’
      conduct and oversee configuration with windows xp, testing,
      troubleshooting and maintenance 120 personal computers, LAN
      equipment, Lab support for running day to day operations,
      Participate in hardware and software upgrade planning and implementation.
      As Network support Team member, installed and sustained
      Local Area Network of 130 Personal Computer, including
      Installation Internet Protocols TCP/IP.
      Technical professional with over two years of progressive
      experience in remote desktop, software installations,
      configurations Windows 2000 XP, windows 2000 Professional,
      Working knowledge of Microsoft operating systems and
      applications, Microsoft Office Applications Combine strong
      trouble shooting and technical acumen with solid knowledge.

      CUSTOMER SERVICE PROFESSIONAL

      Profile • More than 3 years’ successful experience in
      customer service and support with recognized strengths in
      account maintenance, problem-solving and trouble-shooting,
      sales staff support, and planning/implementing proactive
      procedures and systems to avoid problems in the first
      place. Possess solid computer skills.
      Excellent working knowledge using IBM systems, Ability to
      train, motivates, and supervises customer service
      employees. A team player, acknowledged as
      “Total Quality Customer Service Professional.”

      Synopsis of Achievements • Increased customer retention by 19%, from 72% to 91%.
      • Proactive planning led to notable increase in morale in all departments.
      • Created customer satisfaction survey, drastically reducing potential problems.

      Employment Intel Corp / California, Ca
      Linkman /Lahore, Pakistan 2000 2006
      Desktop Technician

      Experience with windows XP, Ability to communicate
      technical information to non-technical personnel,
      Administrator of DNS and DHCP, Performs miscellaneous
      job-related duties as assigned. Help Desk Resolving issues
      over phone and at desktop Configuration, testing,
      troubleshooting and maintenance of switches equipment.
      Prepare technical solutions for the network upgrades.
      • Maintenance and troubleshooting of the network and
      systems. - Participate in hardware and
      software upgrade planning and implementation. *MS Office
      *Windows 2000 / XP ,2000 professional, 98 OS
      *Remote access (dial-up) and TCP / IP configuration
      *Configuration of PC and hardware and software, help desk
      experience, including PC setup, Proven
      ability and attitude to provide excellent customer service

      Languages
      Urdu
      Hindi
      Punjabi
      English

      Education National College of Computer sciences , Lahore, Pakistan 2002

      Certification

      www.microsoft.com/learning/mcp/transcripts

      Transcript ID 716021
      Access Code. aamirsmart

      Microsoft Certified Professional (MCP