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6 Replies Latest reply: Mar 11, 2009 9:33 PM by Canadianbiz RSS

Opening Call Center In India

bela_modi Newbie
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I am currently researching the static costs of opening a call center in India, and I'm hitting a brick wall. Does anyone know how to find the costs of commercial rentals to accomodate anywhere from 15 - 30 telemarketers, 3 help desks, a few offices, and a conference room - and all this in Bombay?? Any direction will be greatly appreciated!
  • Re: Opening Call Center In India
    Canadianbiz Newbie
    Currently Being Moderated
    I can help you as I had a call center in the Philippines(which is wayyyyy cheaper than India).But anyway in the Philippines,the cost was $3.00 CDN a day and $3.70 for a manger to over see your business.Very cheap and although India has no minimum wage there,you can negotiate but the Philippines is cheap and they are intelligent people honestly.I had 7 people working mon-thurday and 12 people working fri,sat,sun.Good luck withyour venture.
    • Re: Opening Call Center In India
      bela_modi Newbie
      Currently Being Moderated
      Thank you so much for the information! I am a Sprint customer, and I will say for sure that the callers in the Philippines do have great accents as well. They're very light. India is actually the only option for my company because I'll be heading up the call center. I'm American (born in MS), but my parents are from India, so I speak the language and would transition very easily. Do you know how much the prices differ between the two countries?
      • Re: Opening Call Center In India
        Canadianbiz Newbie
        Currently Being Moderated
        They have great communication skills as they (Id say) 90% speak english.
        • Re: Opening Call Center In India
          Canadianbiz Newbie
          Currently Being Moderated
          The price in India is negotiable as they have no minimum wage standards,but i would say close to the same maybe $3-6 per day per employee.In India,people make around $2200.00 a year,so you would still be in good shape,and india has intelligent people as well.Not to take anything rom either country as they both get college-university for free,they are well educated people.For example,there was a marine engineer that worked in my call center fri,sat and sun to make extra money.Over here marine engineers make $120k+ a year
          • Re: Opening Call Center In India
            bela_modi Newbie
            Currently Being Moderated
            Sometimes I cant believe it. The inequities in wages are astounding. What about in terms of commercial rental properties. How hard is it to find listings and prices. I've contacted a few agencies, but they all want like $700 just to provide listings. I don't understand...with the Internet, one would think there would be a website for this stuff. Any suggestions there?
            • Re: Opening Call Center In India
              Canadianbiz Newbie
              Currently Being Moderated
              Lol,dont pay $700.00 for rental space.Yamaha(before they moved) were in the same building as I was in.The whole floor I was on was $256.00 a month CDN.there were setups for 14 computers ans 2 small offices.You can get good cheap rental space in Makati.Commercial space is like 240-310 php per square foot.You get 49 to 1 on the money so that is cheap

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