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    0 Replies Latest reply on Jan 6, 2009 2:05 PM by Lighthouse24

    How to Apologize Gracefully

    Lighthouse24 Ranger

      We're human. We make mistakes. Consequently, there are times when we truly need to apologize.

      This 4-minute web-video excerpt from A Pirate Captain's Guide to Leadership discusses when and how to apologize, and explains the six stages for making a graceful and effective apology.

       


      http://www.youtube.com/watch?v=fZc7I_Ox7cM

      Comments, discussion, and "lessons learned" by others in the community regarding apologies are welcome!