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    6 Replies Latest reply on Dec 1, 2009 9:24 PM by shipwire

    The Leader in Direct Marketing, E-Commerce and CRM Software

    Dydacomp1 Wayfarer

      Mail Order Manager (M.O.M.)

      Direct Marketing, E-Commerce and Customer Relationship Management Software


      A comprehensive solution that handles all aspects of managing direct marketing and customer relationships--from list management to customer information management to order fulfillment and inventory for any business that takes orders online, by phone or by mail.



      Benefits

      Turn Prospects into Customers and Customers into Repeat Customers


      Using M.O.M.'s extensive list management module: Manage ecommerce and direct marketing efforts by generating highly targeted lists of prospects or customers with the greatest probability of sales success, using any criteria including existing sales, profit or demographic data. Automatically clean lists for incomplete addresses, duplicates and change of address information. Mail/merge lists into printed letters/labels, broadcast faxes or e-mails--or link the list to Mail Order Manager's optional telemarketing module. Extensive reporting options allow you to thoroughly test the success of direct mail, e-mail, telemarketing, advertising or web campaigns to continuously improve future marketing efforts.

      Extensive Customer Management Functionality


      Fully understand your customers' needs, whether your business sells to consumers or other businesses. Using the list management module, you can easily customize the customer database to include any specific information that is relevant to your business. Any customer can be searched in seconds, with all relevant customer information available in one location: from orders to payments to customer contacts to demographics. Points or reward programs can be easily established to encourage customer loyalty.

      Order Management and Inventory functions


      Quickly turn your customers' orders into profits. Order entry features ensure that your customers' orders are entered quickly and accurately. Extensive order processing functionality enables your business to efficiently handle order fulfillment, packing and shipping operations. Purchasing and inventory functions allow you to effectively work with multiple suppliers and to define and manage the inventory and pricing of virtually any type of product or service.

      Ecommerce Store Creation and Management is built right in.


      Works seamlessly with today's most popular shopping carts and marketplaces such as eBay®, Amazon®, Yahoo!®, MIVA®, SiteLINK® and others. Bidirectional feeds automate all the daily processes such as order imports, inventory availability and online order status.

      Manager and Executive Level Reporting


      Get quick snapshots of critical performance areas. Thousands of reports and graph configurations to choose from including a "Manager's Dashboard" that give you real time views of the most important areas of your business onscreen or via email alerts.
        • Re: The Leader in Direct Marketing, E-Commerce and CRM Software
          Dydacomp1 Wayfarer
          If you would like to know more, my contact information is below...

           

          Robert Platvoet

           

          Account Representative

           

          Dydacomp Development Corp

           

          11 D Commerce Way
          Totowa, NJ 07512
          T 1-800-858-3666 ext. 237

           

          F 1-973-237-9043

           

          robert.p@dydacomp.com

           

          http://www.dydacomp.com/
          • Re: The Leader in Direct Marketing, E-Commerce and CRM Software
            Dydacomp1 Wayfarer

            INTRODUCING M.O.M. for WINDOWS VERSION 6.0


            *NEW EXECUTIVE SUITE & MANAGER'S DASHBOARD *

            • Financial displays including revenue for orders taken, paid orders, unpaid orders, profit & loss, pending and expiring quotes, breakdown of payment method, unredeemed gift certificates, pending and expired RMA numbers and much more
            • Identify top customer for period by order activity, gross and frequency.
            • Summaries of customers vs. prospects, domestic vs. international accounts, validated addresses (for ACVM subscribers), and customers with the most "points & reward" credits.
            • Review the highest and lowest performing items for period based on sales and returns.
            • Examine the most and least popular upsell campaigns, cancelled items and backordered items.
            • Receive alerts for items that have reached critical low levels and items overdue for delivery
            • Observe employee activity such as the highest and lowest performing salesperson, price adjustments by salesperson, and top salesperson per product.
            • Display "log-in" & "log-out" system access by employee, telemarketing event summaries (for CMM module users) by user and picker/packer productivity.
            • Display most and least successful lead generating promotions and advertisements
            • View all Dashboard Reports onscreen and opt to send as an email or text message

            *BUSINESS OPERATIONS *

            • The speed in M.O.M. V6.0 has been optimized to offer faster processing of reports, order reviews, and order processing
            • New order promotion options including:
              • first time buyers
              • limit per customer
              • apply discount to net merchandise range
              • allow users to choose which promotion to apply when customer qualifies for multiple offers
            • Enable and disable payment methods for M.O.M. and P.O.P. orders
            • Custom demographics for LMM users can be set as required information
            • An Import/Export Designer allows the creation of custom import files for orders, customers, and stock items (Import Export Module Required). Custom files can be saved as templates for later use.
            • Support of Dimensional Weight

             

            *REPORTING *

            • Inactive Product report presents items that have not been sold for a specific period of time
            • Product Performance Analysis Report lists:
              • number of units sold
              • profit yield
              • promotions in effect for time period
              • returns
              • selling tool used
              • graphed performance data for "same time last year"
              • lost items
              • quantity
              • revenue
            • E-mail (.doc and .pdf) and Fax capability for reports
            • Outstanding Purchase Order report lists items that have not been received and expected delivery date by supplier, warehouse and product
            • Product Exchange report shows original item and exchange item details based on price adjustment
            • Catalog Performance report shows high and low performing catalogs and products by revenue and orders taken
            • Staff Performance report reflects sales and profit per user
            • Back Order Tracking report includes back order date, purchase order number, ETA and turnaround time
            • Sales statistic displays within Source Keys and Catalog Codes
            • Product on Order - Lists what is on-order for a particular product by warehouse and supplier
            • Detailed Sales Tax Collection - shows tax exempt orders and lists tax collected on orders by region

            CUSTOMER SERVICE

            • Sales Statistics Tab in the customer record displays a graph detailing customer's sales over a given period of time.
            • Special Pricing Tab in the customer record displays customer specific pricing discounts available
            • Customer records now support multiple email addresses and additional phone/fax numbers
            • Best Time to Call display with preferred call time adjusted to your time zone. For CMM users, includes new time to call sort in outbound telemarketing list
            • Expansion of Last Activity Date - Activity tracking now includes last order date, last phone contact, last correspondence sent and for ACVM users, last modified address dates
            • Customer Inactivity Status triggered from a user defined period of time
            • Fraudulent Customer Option to place incoming orders on Fraud Hold
            • Prevent specific customers from earning points
            • Search for a specific product purchased within a customer record
            • Base customer inactivity on last order date
            • Restrict the ability to change terms on a customer record
            • Establish a standard opening credit limit
            • Customize Average Days to Pay including invoice date and due date

             

            *ORDER ENTRY *

            • Total savings with discounts displayed on order entry screen and invoice
            • Sequencing on Order Entry Grid permits the rearrangement of items on onscreen and on printed paperwork without having to delete and re-enter item
            • Enhanced Size/Color/Variation entry characteristics trigger a grid with all variations for faster, easier order taking and displays product quantities for each option within the grid
            • Exclude discontinued items from product lookup
            • Enhanced Selling Tools displays all available selling tool options
            • Enhanced Line Item Information now displays:
              • qualified special pricing
              • kit components
              • inventory information
              • drop ship information
              • item specific information
              • stock item demographics
              • extended product information and images
            • Product Exchange can now occur from a special button from within an order entry screen. Simply select the returned item and M.O.M. will request the new item for the order
            • Customer Preferred Ship-From Location allows an override of warehouse service regions
            • Require Gift Message on gift orders

            ORDER MANAGEMENT

            • Orders can now be placed on hold until reviewed and released by a manager with authorization rights or manager can override directly from CSR's terminal
            • Restrict the editing of order notes and record user ID of editor
            • Non-Returnable Product Flag requires a marked product to be returned only with a manager approval
            • Review orders already in user by another agent

            *ORDER PROCESSING *

            • List Status of Pending display now includes Order Hold Reasons
            • New Pick Ticket design
            • Packer's Workstation Limit to control the number of assignments received by a specific packer
            • Assign exact order due dates when invoicing

            *INVENTORY MANAGEMENT & PURCHASING *

            • Bin Expiration allows sellers of perishable items to receive inventory into bins with expiration dates, and to remove that inventory after the expiration date has passed
            • Product Sales Statistics display SKU performance over a given period within each product
            • Exempt products from discounts flag
            • Product Discount and Price Thresholds restrict users from modifying the price of an item under a set margin
            • Special Price for Groups of Products function create a special price and apply it to a group of products
            • Restricted Areas for Products controls product sales to specified countries and cities with the option to limit the restriction to a date range
            • Return Original Product as Different Product to accept a return and sell it as a new item - great for refurbished goods!
            • Merge stock numbers to combine inventory for duplicate items
            • Advanced Inventory Module (AIM) now features enhanced forecasting for lost orders and returns
            • Forecasting now includes components of composite items (Requires AIM)
            • Separate pricing for publishing to eBay® stores (Requires Web Auction Management Module)
            • Supplier renaming utility

            *POINT OF SALE *

            • P.O.P. users can use a check scanner to scan the MICR information from a check
            • Expanded internal controls for cash payments in P.O.P.
            • Refunds can now require manager validation
            • New cash reconciliation features include tracking of log-in and log-out times, required entry of opening and closing balances. and reporting of balances and transactions by cashier
            • Printed gift receipt along with receipt of sale

            *FORMS *

            • Legal Warehouse/Picker Form with "peel n' stick" box label
            • Standard Length Warehouse/Picker Form without label

            • ADMINISTRATIVE SETTINGS & MORE*

            • Refund Check Screen allows control over how refund checks are processed
            • Print individual refund checks for a single customer from the Apply Customer Payments screen
            • M.O.M. Chat is a built-in instant messaging application to communicate with users logged in to M.O.M. at your company
            • New user definable fields for suppliers and stock items (similar to customer demographics)
            • Statistical reporting of assigned versus completed telemarketing contacts (Contact Management Module Required)
            • User Role administration to create company wide job profiles and assign them to certain users (ex: sales, support, warehouse)
            • Compound tax support for Quebec, Canada
            • Landed cost and product volume support for overseas orders
            • Store up to eight additional images per product for SiteLINK ecommerce users (contact SiteLINK Design Specialist for pricing to activate in online store).
            • M.O.M. XL edition users have additional audit controls throughout the program to track user activity in orders, customer records and product information
            • SMTP Email Capability - E-mail directly through e-mail server
            • More supported email formats: HTML, pdf, doc, xls and xml options for outbound email can be selected on the fly or set globally
            • Resizable screens in all editions of M.O.M. 6.0
            • Re: The Leader in Direct Marketing, E-Commerce and CRM Software
              intechspecial Ranger

              Dydacomp1 -

               


              Welcome to the community!

               


              Do you offer any type of partnership programs?

               


              If so, what are the details.

               


              Thanks,

               

              Mike(inTech Special)
              • Re: The Leader in Direct Marketing, E-Commerce and CRM Software
                Navigator
                Very cool-- how much is the software and how does it compare against something like osCommerce or the other open source platforms?
                  • Re: The Leader in Direct Marketing, E-Commerce and CRM Software
                    Dydacomp1 Wayfarer
                    The software ranges with the size and functionality. The three subscription packages I mentioned earlier are as follows.

                     

                    1. The Basic Package = $199 a month
                    Includes 1 work station, Import Export Module, Auto Ship Calculation Module, Interactive Credit Card Authorization System, Contact Management Module and SiteLINK.

                     


                    2. Professional Package = $299 a month
                    Includes 5 work stations, Import Export Module, Auto Ship Calculation Module, Interactive Credit Card Authorization System, Contact Management Module, List Management Module, Point Of Sales Module, Product Manufacturing Module, Advanced Inventory Module, eBay, Amazon, Yahoo, ShopSite and SiteLINK.

                     


                    3. The Corporate Package = $599 a month
                    Includes 10 work station (each additional work station is $40 extra), Import Export Module, Auto Ship Calculation Module, Interactive Credit Card Authorization System, Contact Management Module, List Management Module, Point Of Sales Module, Product Manufacturing Module, Advanced Inventory Module, Multi Company Module, Advanced Warehouse Module, eBay, Amazon, Yahoo, ShopSite and SiteLINK.

                    <address>All 3 packages include SiteLINK hosting, tech support (Trouble Shooting, Dot releases and system updates), and all major upgrades which is at a cost with the other Mail Order Manager Editions.

                    (Click on the link below for the deffinitions and functionality of each module)
                    (http://www.dydacomp.com/optional-modules.asp)

                    We still offer the liscenced editions as well, which are as follows.

                     

                    A) Mail Order Manager SOHO (Max 3 workstations, no/PMM, MCCM, AIM or AWM)

                     

                    New SystAdditional Workstations up to Two = $495

                     

                    Module

                     

                    Auto ship Calculation (ASCM) = $395

                     

                    Interactive Credit Card Authorization System (ICCAS) = $395

                     

                    Contact Management Module (CMM) = $395

                     

                    List Management Module (LMM) = $395

                     

                    Import/Export Module (IEM) = $395

                     

                    Address Correction and Verification Module (ACVM) = $1,195

                     

                    Point of Purchase (POP) = $395

                     

                    E-commence Options

                     

                    Amazon Module = $395

                     

                    EBay Module = $395

                     

                    Yahoo, MIVA and Shopsite = $395

                     

                    SiteLINK

                     

                    Setup Fee = $995

                     

                    Monthly Service Fee = Daily per visit

                     

                    0-700 Day = $195

                     

                    700-900 Day= $295

                     

                    900+ Day= $395

                     

                    Basket only = Daily per visit

                     

                    0-495 Day = $99

                     

                    495-700 Day = $195

                     

                    700-900 Day = $295
                    B) Enterprise Edition

                     

                    New System initial License = $1,795

                     

                    2-20 Additional Workstations = 895 each

                     

                    21+ Additional Workstations = 495 each

                     

                    Modules

                     

                    Auto ship Calculation (ASCM) = $795

                     

                    Interactive Credit Card Authorization System (ICCAS) = $795

                     

                    Contact Management Module (CMM) = $795

                     

                    List Management Module (LMM) = $795

                     

                    Import/Export Module (IEM) = $795

                     

                    Address Correction and Verification Module (ACVM) = $1,195

                     

                    Point of Purchase (POP) = $795

                     

                    Product Manufacturing Module (PMM) = $795

                     

                    Advanced Inventory Module (AIM) = $995

                     

                    Advanced Warehouse Module (AWM) = $995

                     

                    Multi Company Controller (MCCM) = $895

                     

                    Popular Modules Package (ASCM, ICCAS, LMM, IEM, CMM + ACVM) = $4,395

                     

                    E-commence Options

                     

                    Amazon Module = $395

                     

                    EBay Module = $395

                     

                    Yahoo, MIVA and Shopsite = $395

                     

                    SiteLINK

                     

                    Setup Fee = $995

                     

                    Monthly Service Fee = Daily per visit

                     

                    0-700 Day = $195

                     

                    700-900 Day= $295

                     

                    900+ Day= $395

                     

                    Basket only = Daily per visit

                     

                    0-495 Day = $99

                     


                    C) M.O.M. XL (SQL Backend)

                     

                    Main License includes = 2 days onsite training, 1st workstation, (LMM, ICCAS, IEM, CMM, ASCM) = $13,995

                     

                    2-20 Additional Workstations = $1,500 each

                     

                    21+ Additional Workstations = $895 each

                     

                    Modules

                     

                    Point of Purchase (POP) = $895

                     

                    Product Manufacturing Module (PMM) = $895

                     

                    Advanced Inventory Module (AIM) = $1250

                     

                    Advanced Warehouse Module (AWM) = $1250

                     

                    Multi Company Controller (MCCM) = $1250

                     

                    </address>