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26 Replies Latest reply: Feb 17, 2009 3:17 PM by SBC Team RSS

Event: Free Google Apps to better run your biz

SBC Team Master
Currently Being Moderated
Whether your business is moving everything to the cloud, just wants an affordable email solution or struggles to give employees access to critical information, Google Apps will help you stretch resources and work smarter. No longer just a search engine, Google has grown rapidly in recent years into a company that now offers a variety of tools and services that are ideal for small business owners.

Jeanne, the Apps Product Specialist at Google, will be responding to your questions. Her focus at Google is helping small business get started with and succeed with Google Apps.

Find out how Google Apps can help your business work smart and save big. Do you have questions on Google's:

  • Gmail - fast, searchable email with less spam for your domain
  • Talk - text, voice and video chat with co-workers right from your inbox
  • Docs - create and share professional-looking documents, presentations and spreadsheets online
  • Calendar - organize your schedule and share events with colleagues
  • Sites - create websites to keep track of and share information within your company
  • Video - share information within your company using video

For a complete list, please visit http://www.google.com/apps

Post your question for Google here and then check back on February 17 at 2:00PM EST for their reply. You can post a question any time during the event hour. However, they may not have a chance to answer all of them.
  • Re: Event February 17: Google Apps to better run your business
    RockBand Newbie
    Currently Being Moderated
    Hi,

    I often hear Google Apps and cloud computing used in the same sentence. Could you help me in understanding the connection between the two?

    Looking forward to your response

    Thank you in advance

    RockBand
    • Re: Event February 17: Google Apps to better run your business
      googleapps Newbie
      Currently Being Moderated
      Google Apps is a web-based hosted solution, which means you can access
      Google Apps at anytime, anywhere you have an Internet connection. You
      might hear this type of technology referred to as
      "software-as-a-service" or "cloud computing". "Cloud computing" or
      "software-as-a-service" is a computing model in which IT applications
      are provided "as a service", allowing users to access these
      applications from the Internet ("in the cloud") without needing to
      maintain the infrastructure that supports them. A simple way to
      understand the model is how people currently allow companies to run and
      manage their electricity rather than generating it within their
      home/office themselves.

      With Google Apps, your data and the applications themselves are served
      from Google's highly secure, scalable, and reliable data centers.
      Google actually builds its own data centers from scratch, so we're able
      to have one of the lowest cost-per-server infrastructures in the world;
      which means that those savings are passed on to our Google Apps
      customers. Your business is able to offload the infrastructure costs
      and the effort it takes to maintain an on-premises solution, and focus
      those savings on more strategic IT initiatives.

      And since Google Apps is web-based, your employees can be productive
      from anywhere, whether they're at their own desk, using a different
      computer, or on the go with a mobile device. It also means that you
      don't have to worry about maintaining our own servers to run these
      applications for your business which saves you time and money. You can
      visit the Google Apps website
      (http://www.google.com/apps/intl/en/business/messaging_value.html) to
      see just how much Google Apps can save your business over on-premise
      email solutions.
  • Re: Event February 17: Google Apps to better run your business
    SBC Team Master
    Currently Being Moderated
    Are you new to Google Apps? Here's a quick tour to get you familiarized:

     

    http://www.youtube.com/watch?v=kJT3pagjd8s&feature=PlayList&p=1929B597FBD4245D&index=0

    Once you view the video, ask Google a follow-up question.
  • Re: Event February 17: Free Google Apps to better run your biz
    Tori Novice
    Currently Being Moderated
    Jeanne, really looking forward to this event. Thanks for participating!

    With all the hype around mobile technology, does Google Apps work on the iPhone, Blackberry and other mobile devices?

    ~Tori
  • Re: Event February 17: Free Google Apps to better run your biz
    Vince Novice
    Currently Being Moderated
    Jeanne,

    Is there a way for users to test Google Apps out before implementing into their business?

    Vince
    • Re: Event February 17: Free Google Apps to better run your biz
      googleapps Newbie
      Currently Being Moderated
      There are three ways to test email on Google Apps:
      * Option 1: Use a different domain or create a test sub-domain (eg: test.company.com for company.com)
      *
      Option 2: Route mail through Google and dual deliver to Google Apps and
      your existing solution so both solutions are running simultaneously
      * Option 3: Route mail through your existing infrastructure and then to Google. (Advanced)

      Option 1: Using a different domain / sub-domain if you are not interested in testing email on your existing mailflow

      It
      is very simple to use the same domain as your production systems with
      or without email. Just sign up for a few users with the test domain
      and you will be up and testing in under a day. Note that if you want to
      sign up your primary domain with Google Apps (e.g.: example.com),
      you'll need to sign up for a new Google Apps account.

      Option 2:
      Route mail through Google and dual deliver to Google Apps and your
      existing solution so both solutions are running simultaneously

      You
      can have a subset of your employees serve as a pilot group, which will
      be able to use Google Apps while everyone else in your business can
      carry on as normal.

      First set up your Google Apps domain, add a
      few users, and use mail routing to automatically pass through all mail
      on to your organizations current email server.

      Next, switch your
      domain's MX records to point to Google. MX records may take 24-48 hours
      to fully propagate across the Internet, so you'll want to set up your
      Google Apps domain to pass any emails it gets onto your current mail
      server. Any system that has not yet received the change will still send
      mail to your existing email server while this change takes effect.

      Once
      the new MX records have fully distributed around the Internet, and all
      your mail is flowing first to Google and then to your current mail
      server, you're ready for the next step. You can turn off the
      pass-through mail routing for email addresses that have been
      specifically added to Google Apps, forcing them to only use Google
      Apps. In this case, this would be the group of pilot users that you
      have already set up. If you do not want to turn of mail to your own
      server for any users, you can also continue to dual deliver all mail as
      long as you need to.

      Option 3: Route mail through your existing infrastructure and then to Google. (Advanced)
      Many
      mail systems support the ability to route mail to another system.
      Google Apps will accept mail when mail uses MTA routing rules or
      forwards mail to a domain alias after being received by your own mail
      system. We have step-by-step instructions for some systems, however we
      recommend taking advantage of our partner deployment services and
      making sure you have the right information about your system before
      proceeding.

      See our deployment recommendations with process checklists and detailed tips

      When you are ready to implement Google Apps for your business, Premier Edition comes with a free 30-day trial.
  • Re: Event February 17: Free Google Apps to better run your biz
    drdave Newbie
    Currently Being Moderated

    I would like to use Google Apps for my company and then begin providing it to my clients. Does Google have a reseller/affiliate program that makes it easy for an IT Support firm to package the services for their clients?

    David
  • Re: Event February 17: Free Google Apps to better run your biz
    BrickandMorter Newbie
    Currently Being Moderated
    If I have questions or need IT support for any one of the Google Apps, is there an 800 number I can call or online help available?
  • Re: Event February 17: Free Google Apps to better run your biz
    Generation4 Novice
    Currently Being Moderated
    Jeanne - can you tell us more about the "talk" application? How is it different or similar to Skpe? Also, is there a fee associated with this app or is it free?
  • Re: Event February 17: Free Google Apps to better run your biz
    SBC Team Master
    Currently Being Moderated

    Community, are you ready to talk to Google?

    The event will occur on this very thread. You will need to refresh your browsers often to see the latest content during the event. If you are refreshing your browser and do not see new responses, be sure to check to see if the thread rolled over to the next page.

     


    What's your Google Apps questions?
  • Re: Event February 17: Free Google Apps to better run your biz
    SBC Team Master
    Currently Being Moderated
    Community,

    Please join me in welcoming Jeanne to the SBOC. She will be posting as googleapps.

    Jeanne, want to take it away with the first questions?
  • Re: Event February 17: Free Google Apps to better run your biz
    jackzee Newbie
    Currently Being Moderated
    I run a used electronics buy/sell shop and I don't have a website since my business is all done in person. What Google applications can I use for free to make sure that when someone is searching to sell their electronics/or wants to buy used electronics, they find my store? Remember I don't have a website now. Can my store still be found online by Google?
  • Re: Event February 17: Free Google Apps to better run your biz
    Bernoulli Newbie
    Currently Being Moderated
    Hi Jeanne,

    First, let me say that we've been using Google Apps internally in our business and it has been a huge help. (Also, I don't know how I was able to visit customers before Google Earth!)

    Does Google have any plans for online collaboration tools that we can use with our customers?

    Thanks!
  • Re: Event February 17: Free Google Apps to better run your biz
    SBC Team Master
    Currently Being Moderated
    Community,

    We're half way through the Google Apps event. Be sure to get your questions in so that Jeanne will have time to respond.

    Refresh your browsers often for the latest post.
  • Re: Event February 17: Free Google Apps to better run your biz
    Interpreter Newbie
    Currently Being Moderated

    Jeanne, what has been the most popular Google App for small business owners? How are they using it?
    • Re: Event February 17: Free Google Apps to better run your biz
      googleapps Newbie
      Currently Being Moderated
      Historically, it's been Gmail. With Gmail, productivity will be
      significantly increased because you receive enough storage that you
      never have to delete email. Furthermore, there's no need to organize
      email because of the powerful search function and email/IM threading.
      Instant messaging is embedded in Gmail so you can respond to an email
      in real-time. Also, your Gmail is available from any computer, at any
      time so you're no longer limited to answering email at your desk. Gmail
      is simple to use, but not simplistic in its functionality, which mean
      less time required for user training.

       

       

      Furthermore, Gmail is part of Google Apps, so you
      get all the benefits of using Software as a Service. This includes
      decreased TCO; improved functionality, usability and efficiency in your
      day-to-day activities; and a fast and effective search function to
      reduce time spent searching. You also get to experience the Google
      speed of innovation with new features coming out all the time so
      you have the most up-to-date service. To learn more about how Gmail
      can save your business time and money, see
      http://www.google.com/apps/intl/en/business/details.html

       


      In addition to Gmail, Google Apps Premier Edition includes both messaging and collaboration tools like:

      • Google Talk which is our instant messaging client which gives you voice and video chat and file sharing
      • Google Calendar to help you keep track of your appointments and see your colleagues schedules to create meetings
      • Google
        Docs to help you create online word processing documents, presentations
        and spreadsheets that can be shared and edited in real-time by multiple
        users
      • Google Sites to help you create webpages to capture information, share files, photos, videos and other rich media.
      • Google Video which allows you to share videos within your business
      To learn more about how businesses like yours are using Google Apps see: http://www.google.com/apps/intl/en/business/customers.html
  • Re: Event February 17: Free Google Apps to better run your biz
    Howard Novice
    Currently Being Moderated
    I have a gmail account and just use it to email correspondence to my friends & family. It also has good spam blocking features which I like. Other than that, i don't do much else with it. It was suggested to me that I at least send the emails to my cell phone??? Are there any other helpful gmail features that I should be aware about?
  • Re: Event February 17: Free Google Apps to better run your biz
    googleapps Newbie
    Currently Being Moderated
    Want to learn more about how Google Apps can help you stretch your
    resources farther and work smarter? Attend a free Google Apps Webinar
    tomorrow. Go to
    http://www.google.com/apps/intl/en/business/latest_info.html to sign up.
  • Re: Event February 17: Free Google Apps to better run your biz
    SBC Team Master
    Currently Being Moderated

    Jeanne, thank you so much for your time today. Your professional responses are truly appreciated.

    Community, great questions! We hope you enjoyed today's event and sparked some interest into Google Apps.

    Don't forget to check out the complete listing and additonal information at http://www.google.com/apps

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