This discussion is locked
Post a new topic
30 Replies Latest reply: Jan 20, 2012 10:13 AM by amspcs RSS

anyone use (VoIP)?

Bluesuit Apprentice
Currently Being Moderated
Trying to save money and was wondering if anyone can recommend a good solution, if it works well for you, etc. Also, can you make oversees calls too?
  • Re: anyone use (VoIP)?
    xenopod Novice
    Currently Being Moderated
    We use Comcast digital voice service. We have no problems with the service, and the rates are reasonable since we use it heavily. We do not call overseas though (I do not know if it is possible with them), but we call Canada frequently and that is built into our pricing which makes it a lot more favorable compared to when we were calling Canada from our cell phones!
  • Re: anyone use (VoIP)?
    LUCKIEST Master
    Currently Being Moderated
    Bluesuit, Do NOT use VoIP, However

    Voice over Internet Protocol (*VoIP*) is a protocol optimized for the transmission of voice through the Internet or other packet switched networks.
    VoIP is often used abstractly to refer to the actual transmission of
    voice (rather than the protocol implementing it).

     

    Companies providing VoIP service are commonly referred to as providers, and protocols which are used to carry voice signals over the IP network are commonly referred to as Voice over IP or VoIP protocols. Some cost savings are due to utilizing a single network to
    carry voice and data, especially where users have existing
    underutilized network capacity that can carry VoIP at no additional
    cost. VoIP to VoIP phone calls are
    sometimes free.

     

    Voice over IP protocols carry telephony signals as digital audio, typically reduced in data rate using speech data compression techniques, encapsulated in a data packet stream over IP.

     

    Do Not know abouy oversea calls.

     

    LUCKIEST
  • Re: anyone use (VoIP)?
    grantsforce Novice
    Currently Being Moderated
    We use Skype. Since there is a huge market in the EU for this service, several of our calls there are free. We also have video-conferencing in the package. Although you can try comparing it to Vonage and Packet 8, this was a good deal for us. There are other providers that offer you an 800 number for an additional charge. Skype does not provide that service.
  • Re: anyone use (VoIP)?
    Buffalo Novice
    Currently Being Moderated
    We use Vonage for our home phone service and love it. We probably saving $40 or more a month over our old service. The only down side is that when the internet goes out so does the phone service. But calls can be transfered to our cell phone so we don't miss those anoying telemarketers. :)
    • Re: anyone use (VoIP)?
      LUCKIEST Master
      Currently Being Moderated
      We use ATT CallVantage and as Buffalo said, " for our home phone service and love it.
      We probably
      saving over our old service. The only down side is
      that when the internet goes out
      so does the phone service. But calls
      can be transfered to our cell phone"
      It is also faster and we only get one bill a month.
      LUCKIEST .
  • Re: anyone use (VoIP)?
    Bluesuit Apprentice
    Currently Being Moderated
    Thanks for all the feedback. I'm going to look into a provider this weekend. Didn't realize how wide the usage is! I've been missing out.
  • Re: anyone use (VoIP)?
    coastsider Newbie
    Currently Being Moderated
    As others have said, VoIP is only as good as your internet connection. If your upload speed drops below 128k, the signal will get choppy. I currently use VoIP with a video phone capability and love it. It is particularly great when you are connecting with family and friends. The company is ACN which is a very successful network marketing company. check www.myacn.com. They have overseas as well.
  • Re: anyone use (VoIP)?
    mdoc151 Newbie
    Currently Being Moderated
    The company I work for uses ALTEVA. They are located in Philadelphia and have been awesome to deal with. The have experience in call centers from 2 to 500 agents. Its a small business so they give you the personal touch us small business owners need. www.altevatel.com
  • Re: anyone use (VoIP)?
    guitarboy8d6 Newbie
    Currently Being Moderated
    Yes, My company uses vonage. I would say go for it. We have had little trouble with it, the cost is far cheaper than what we would be paying Embarq (the local provider of the area), and it has great features which keeps us going.

    I run a business that requires great attention to clients, how ever there are times when all of us are out of the office. With vonage it emails all 3 key people the voicemail. We have are cell phones set up to accept email. Then we can listen to the voicemail from our mainlines with vonage on our cell phone and return a call in a quick and timely manner. We have 6 lines including a toll free line for clients to call in on. You can do call forwarding, call waiting and everything just like a normal phone, but vonage goes a step further and adds abilities that normal phone companies don't, like the ability to forward to the next line only if the line being called in on is busy for no extra charge, no extra equipment. You just pay for the main line then add a go to there web control panel and change 3-4 settings and that is it.

    We are expanding to Europe in the next year and with vonage we just add a European line so we will have a few European toll free numbers forwarded to our U.S. Numbers and it is dirt cheap in comparison to other methods. (To get international numbers you do have to call in and work out a special arrangement).

    Also I see that you ask about calling overseas and yes you can in most foriegn rates are extremely cheap. Certian countries like the UK there is no extra minute charge for calling. It is just like calling someone next door.

    I would highly reccomend vonage to any business user if you have a of stable high speed internet connection, and looking to replace a traditional phone system.

    I will say I have never used the fax line so I have know idea how that would work, but if you are doing faxes you should probably check out something like efax.

    Hope this helps answer your question.
  • Re: anyone use (VoIP)?
    Technoguy Newbie
    Currently Being Moderated

    We use a company called Broadband Centric. They are based in Long Island. We eliminated our old PBX system with their Hosted PBX customer. We are very happy with the quality and the performance so far.

    They also have a product called SIP Trunking which allows you to connect your existing PBX using internet. This also is a good product since you can use your existing phones and get the price advantage of the VOIP. They also combine their bundle with the Verizon analog lines with seamless failover. This is great redundant option, especially for business. Good hunting.

    Their web site is www.bbcentric.com.

  • Re: anyone use (VoIP)?
    Archangel Novice
    Currently Being Moderated
    As you've seen from previous posts there are a lot of solutions available that are low cost and, for the most part, reliable. Even magicJack works if you configure it correctly. I'd say for a business though, go with skype or vonage as they have the market positon to offer the level and reliability of support your going to want. Still, I have to say that some of the other solutions talked about in this thread are very interesting and probably merit a look as well.

    Archangel
  • Re: anyone use (VoIP)?
    Novice
    Currently Being Moderated

    VoIP will really save you on long distance calls, whether it's a local long distance or overseas calls. Rates are about half or less than your local phone provider and if you make a few calls here and there then it will certainly add up. We use Onesuite VoIP (Onesuite.com) here and it saves us quite a few bucks and everything can be done online so you can check your calls, cost, phone numbers anytime, available to you 24/7.
  • Re: anyone use (VoIP)?
    ITService Newbie
    Currently Being Moderated
    Bluesuit,

    Yes, VoIP can save you a lot of money, especially when doing overseas calls or a lot of calls in general. If done right, it is very cost effectve and works very well. However, there are a lot of potential risksand problems along the way if done incorrectly. A lot depends on your business network and ISP. If any link between the two is weak, you will not have a positive experience. Also, the carrier has a lot to do with it, and would not recommend the "commonly known" carriers in most cases.

    You're welcome to contact me off-line for assistance, as we do have VoIP service offerings. Visit http://www.interdict-it.com for info or call 602-296-1881. I can offer some pointers based on your setup and needs. Our solution may not be what you are looking for, but may be able to give some pointers to help avoid the pitfalls along the transition.
  • Re: anyone use (VoIP)?
    instantv Novice
    Currently Being Moderated
    I suggest you take a good look at magicjack.com, the cost is only $40 for the first year of umlimited calling in the USA and Canada including the unit and $19.95 each additional year.
  • Re: anyone use (VoIP)?
    ssrevare Newbie
    Currently Being Moderated
    Bluesuit,

    I use a VoIP solution for my 10 person business. I use a company called SipVine, but they only serve Kansas City. I am very happy with our features (link email voicemail messages) and overall pricing, but we had to expand our broadband capacity over time to accomodate our needs. Each of our employees are heavy internet users, so our call quality was negatively impacted as we grew until we added both a T1 line and one DSL line.
  • Re: anyone use (VoIP)?
    amspcs Master
    Currently Being Moderated
    We use Vonage for our main business line. LOVE it.
    AMSPCS
    www.MerchantServices-help.com
    • Re: anyone use (VoIP)?
      GeorgiosG Newbie
      Currently Being Moderated
      Although VoIP offers grat prices (I personally have a voipvoip account, have loaded $10 on it and still trying to spend it after almost a year!) it cannot be the only solution, since it doesn't support fax, emergency calling and remote management of alarm systems.

      We recommend a hybrid IP/Analog PBX that connects both to the phone wall plug and the broadband router. You can set this up to make all calls via voip by default, but send faxes and activate burglar alarms with the analog line, possible using a different prefix.

      Solo Small Business Gateway (www.sologateway.com) provides all this (an a lot more, as it is a full File/Web/Mail/Printer/Backup server as well!) and can be setup and administered by someone with the IT skills of a secretary.
      • Re: anyone use (VoIP)?
        jimintex Newbie
        Currently Being Moderated

        I wasn't aware of any issues between fax and VoIP. I'll have to check that out.

        RingCentral is another option, and it also includes 800 numbers, automated call routing and hunting, and a virtual PBX. Unless you've already got a robust system of controls for your calls, you'll want to be sure your VoIP system provides the sorts of business options you've come to rely on with your older style service. For most of us, the cost for just using Skype or the like is outweighed by the fact that it doesn't handle incoming calls very well, or manage phone traffic.
        • Re: anyone use (VoIP)?
          Novice
          Currently Being Moderated
          The problem with sending a fax through voip is the way the codecs are design to compress voice. With VoIP, voice are transmitted by packets and although some packets maybe lost by the time it arrives on the other end, theres still enough packets to have a clear voice on the other line. With faxing, there should be steady transmission of data or else the transmission will stop.

          That is why it's not wise to rely on voip when sending fax and its advisable to get a separate fax to email service. RingCentral has one with virtual pbx features. If you don't need PBX then Onesuite.com three-in-one (prepaid calling card, VoIP, online faxing) service is a very good choice.
          • Re: anyone use (VoIP)?
            jimintex Newbie
            Currently Being Moderated
            +That is why it's not wise to rely on voip when sending fax and its
            advisable to get a separate fax to email service. RingCentral has one
            with virtual pbx features.+

            Which would explain why it hasn't been an issue. Ok, thanks!
            • Re: anyone use (VoIP)?
              Novice
              Currently Being Moderated
              Not sure what do you mean by "Which would explain why it hasn't been an issue"

              I already explain the issue of sending fax over voip. Using an online fax service is a different thing altogether because its not real time. If you use a voip to send fax, it means that your fax machine is tied up on your voip line. Sending to another fax machine this way usually creates error because of the codecs, packets and compression issue which is not the case with online fax service.
  • Re: anyone use (VoIP)?
    hongtian Newbie
    Currently Being Moderated
    I suggest miniSipServer and Vonage.

    Have a try!
  • Re: anyone use (VoIP)?
    ChyrillStucker Newbie
    Currently Being Moderated

    Hi there,

    I am using VoIP services for my small business. it is quite affordable for me as I cannot go exceeding my budget. My friend recommended me VoIP services. So, on his recommendation I subscribed to VoIP services from the Real PBX.


    You can use VoIP PBX services to save money. Yes, you can make local and international calls at cheap calling rates.

  • Re: anyone use (VoIP)?
    Moderator Jim Master
    Currently Being Moderated

    Lots of great answers in this thread! Keep them coming!

     

    Jim

  • Re: anyone use (VoIP)?
    amspcs Master
    Currently Being Moderated

    We use Vonage for the business line, and Comcast for the personal line.  Both are money savers and we are relatively happy with both.  In particular, the buttons and whistles that come with Vonage are wonderful. I have to say that VOIP communication is not 100% as clear and crisp as old fashioned Ma Bell  landline communication.  But it comes pretty darn acceptably close.  A couple of important disclaimers: First, because of the limitation of losing phone service whenever the internet goes down (which happens more often than I'd like), I recommend that anyone uising VOIP also have dependable non-internet dependent communication backup, such as a landline or cell. Secondly, before any of  you go out and dump Ma Bell for VOIP, stop, think and check if there will be any complications with things like your  home security communication devices and others, some of which won't work with VOIP. Finally, this is to all you businesseds out there with dial-up credit card machines hooked up to  your phone jacks.:  Be aware that VOIP is NOT compatible with many of them, so be careful lest  you find as soon as  you dump Ma Bell your credit card machine won't work anymore.  In this case,  you might need to replace your older dialup machine with a newer 'dual comm' machine that allows hookup to a DSL router instead of a telehone jack.  You'll spend a few bucks on the machine, but  your phone bill savings should soon make up the difference..

More Like This

  • Retrieving data ...

Legend

  • Correct Answers - 100 points
  • Helpful Answers - 100 points