Good evening Crosscountry!
I am sorry you're having difficulty changing your avatar picture. Unfortunately, I haven't experienced that issue myself, so I'm going to escalate your issue so we can get it solved for you.
Thank you for sharing all of the images--they are very helpful. I'll get back to you with an answer as soon as possible.
Thanks for such detailed information (and screen captures) regarding your issue. So, we took the picture from your screen capture and were able to make an avatar from it. If you now scroll down to the bottom of the list of your avatars, you should see it.
I'm not sure why it didn't work for you. My guess would be that is was an issue with your browser or with the image. If you want to try it again, I would suggest trying to do it in a different browser. If that doesn't work, try saving the source image in a smaller file size and ensure it is a .jpeg.
Yey!!! well as you can see your avatar worked for me. I am impressed. You guys are super fast with the community support.
I have tried to add my picture to my avatar image but I keep getting an error. This is what I am doing, after I go to the change photo and avatar image item of my account menu item, I go down past all of the avatar images that you guys provide for us, and I click the link "Add another avatar."
Once I have browsed for the image file I want to upload, which meets the community's image specifications, I can see the image but I cannot see any bar or re-sizable box that will allow me to crop the image. Actually, I don;t need to crop the image, but I am asked to crop the image.
Then, after I click the "Crop Image" button, I keep on getting the error "We could not complete your request. Please check the form for details." But I look at my screen and I see no details in the form. Take a look at the image below:
How can I change my avatar picture and upload a picture of me?