Question: Where is your business located (city & state)? Who are the customers you serve? What products or services does you company provide?
Your Answer: Clarks Summit, PA. We serve mostly professional, college educated family households with upper middle to high income. We are a full service dry cleaner and laundry facility. We clean a wide range of clothing, household, leather and suede. We provide wedding gown preservation also.
Question: When did you start your business? Why did you decide to start your own business?
Your Answer: January 2013. My wife Kathy and I bought the business from my parents. We wanted to set our own course in life.
Question: Did you quit your "day job" to start your business? How did you initially fund your business?
Your Answer: I worked for my parents since 2000 as plant manager, before that I was a paramedic for a local hospital. My wife was a nurse and retired to help run the business.
Question: What has been the biggest challenge in running your company?
Your Answer: Employee retention.
Question: What’s been the biggest opportunity that came from owning your business?
Your Answer: Meeting great people in our customers
Question: What has surprised you most about being your own boss?
Your Answer: The extra hours involved in keeping the business running, but the satisfaction of making the business successful.
Question: Is there a success tactic you’d like to share that could help other business owners (i.e. implementing new software, tactic to grow sales, etc.)?
Your Answer: Customer Service, customer service, customer service! We also aggressively market to our customer demographic through our website: www.eaglecleanerspa.com , social media, print media and billboards and direct mail.
Question: What’s the best piece of advice you could give to other small business owners?
Your Answer: Customer Service, customer service, customer service!