Question: What is the name of your business?
Your Answer: Love's Carpet & Floor Maintenance
Question: Where is your business located (city & state)? Who are the customers you serve? What products or services does you company provide?
Your Answer: Jacksonville Beach, Florida
Question: When did you start your business? Why did you decide to start your own business?
Your Answer: Started it in 2005
Question: Did you quit your "day job" to start your business? How did you initially fund your business?
Your Answer: No, (recovering from heart by-pass surgery) and could not find work. I paid the start-up costs with my savings.
Question: What has been the biggest challenge in running your company?
Your Answer: The biggest challenge always, "is to get a steady supply of customers" etc. I did a lot of knocking on doors, car lots and small business offices that might need cleaning.
Question: What’s been the biggest opportunity that came from owning your business?
Your Answer: The ability to expand, (grow) and get new equipment, better supplies and products for a better job. This expansion has led to my motto. "A job well done never goes unnoticed!" etc...
Question: What has surprised you most about being your own boss?
Your Answer: Nothing, (there is no surprise?) I was always my own boss even when i worked for a company because i treated my job as my own business every day. That is the only way to enjoy it?
Question: Is there a success tactic you’d like to share that could help other business owners (i.e. implementing new software, tactic to grow sales, etc.)?
Your Answer: Yes, It's called honesty, integrity and fair dealings with customers. "Don't try to make your entire profits on one job!" In this business of carpet cleaning there are some who, (bait + switch) customers with a low price... then once in a home escalate it a lot more, or explain they need to charge more for the cleaning task? I have a one price quote. No hidden ($$$) costs! Customers respond to honesty.
Question: What’s the best piece of advice you could give to other small business owners?
Your Answer: Always keep your eyes on the competition, (watch what they are doing) and learn the differences so it might help you more. Also, use the internet for seeking supplies & products. In the past 5yrs I have used the internet increasingly with a large amount of savings, insight and usefulness for all my cleaning needs.