Preventative maintenance, or P.M., as we call it in the hotel industry, is a must to help lower your replacement costs and prevent possible operations and sales breakdowns that can affect your bottom line.
What do I mean by P.M.? Well, in the hotel business it means some of the following actions: scheduled coil cleaning of the heating, ventilation, and air conditioning units; bed mattress turning/rotating; cleaning/removing the sediment within the bottom of the hot water tanks; winterizing the exposed piping; caulking tub surrounds; shampooing the carpet, etc. The pattern of P.M. is this: tighten the screws, bolts, and belts; oil the lubricated moving parts; clean out areas that accumulate debris; and check on the status of the normal wear and tear of an item, so there is a proactive approach in maintaining its continued life cycle and use. Let's say a hotel never did any P.M.s on its air conditioners and a very hot temperature index weekend occurs. The air conditioning units have not had adequate P.M. and may only be running at 30% capacity due to dirty filters and the Freon not being recharged.
Will the hotel get complaints? Will it have to refund money, lose future business, increase their utility bill, and have bad "word of mouth" created? The answer to everything is yes, but preventative maintenance could have helped to avoid and minimize these above situations.
Preventative maintenance is not limited to mechanical items only. Do a P.M. on your human resources and the complete business unit as well. When was the last time you went around and made sure that all of the correct Occupational Safety and Health Administration, Department of Labor, and Equal Employment Opportunity Commission posters were in the right place and current? When was the last time that you made sure your locked storage area was secure and functional? The old saying, "An ounce of prevention can give you a lifetime of protection" is correct when it comes to installing P.M. in your business unit. By performing P.M. within your business unit(s), you are showing a proactive management style that can lead to lower cost structures through your expenses and growth of your top and bottom lines.