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With “stay-at-home” policies widely implemented across the nation to slow the coronavirus (Covid-19) spread, delivery services are quickly becoming part of the new normal. brett-jordan-phUtWl8RyFE-unsplash.jpg

So, if consumers can’t come to you, are you prepared to bring your products to them? Here’s how:


Delivering food

There are plenty of existing food delivery services in many American cites to choose, and the main players are offering incentives to businesses and consumers.

Here’s a sampling of what’s available at press time:



The company launched an #OpenForDelivery campaign, reminding consumers that restaurant delivery is safe and that restaurants need orders. The campaign includes social media posts, listing DoorDash and its competitors.


DoorDash announced “a package of commission relief and marketing support for new and existing DoorDash partner restaurants to help them generate up to $200 million in additional sales this year.” The program includes:


  • Through the end of April, independent restaurants in the U.S., Canada, Puerto Rico, and Australia can sign up for free with DoorDash and Caviar and pay zero commissions for 30 days. Merchants will not be asked to pay anything back.
  • Existing DoorDash and Caviar restaurant partners won’t have to pay commission fees on pickup orders so customers can spend less time in the store. They are “also providing additional commission reductions for eligible merchants already on DoorDash.
  • To incentivize consumers, DoorDash has added over 100,000 independent restaurant partners to DashPass, their subscription program which offers $0 delivery for consumers for free.



Grubhub is deferring commission fees for impacted independent restaurants to help “increase restaurants’ cash flow.” They are “also matching all promotions run by independent restaurants, to help make their investments in growth twice as effective.”



Postmates launched a Small Business Relief Pilot program for small businesses so they can more easily use their platform. The program will temporarily waive commission fees for businesses in some markets. They are talking to restaurant associations and city governments around the country to assess how to build on this and support local restaurant corridors.


Uber Eats

In their statement Uber Eats says they’re “working urgently to drive orders towards independent restaurants…, to help make up for the significant slowdown of in-restaurant dining.”


To drive consumer orders, Uber Eats has waived the delivery fee for the more than 100,000 independent restaurants they feature and launched a daily dedicated marketing campaign promoting delivery from local restaurants.


They’ve also rolled out a new payment option for restaurants, allowing them “to opt into daily payments on all Uber Eats orders, rather than the typical weekly billing cycle.”

Curbside pickup.


Several national retailers are offering curbside pickup for products bought online. Small business can easily adopt this practice. Post information on your website that you’re offering curbside pickup. Customers order online, pay and indicate they want curbside pickup. You process the order and then send an email or text that the order is ready for pickup.


When customers pull up to your place of business, they call you, and their products are brought outside and, in many cases, placed immediately in their trunk. No contact is made. Some independent bookstores are offering this option.


Other delivery options

If you’ve previously relied on services like Task Rabbit to deliver your products locally, Task Rabbit is now “asking clients to request contactless tasks.” That can still work for your business, however, the company says, “By requesting a contactless task, clients and Taskers agree to maintain a safe six-foot separation. For example, a client can request that a Tasker delivering essential food or medications leave them in a safe place at your door. Contactless tasks can be requested in the booking details or when chatting with your Tasker.”


Another option


Local entrepreneurs can team up with other local businesses and form your own local delivery service that can be used to deliver food or other products. Contact your local chamber of commerce, city government or its economic development agency to see if they can offer assistance.


About Rieva Lesonsky


Rieva Lesonsky is CEO and Co-founder of GrowBiz Media, a custom content and media company focusing on small business and entrepreneurship, and the Rieva headshot.pngblog A nationally known speaker and authority on entrepreneurship, Rieva has been covering America’s entrepreneurs for more than 30 years. Before co-founding GrowBiz Media, Lesonsky was the long-time Editorial Director of Entrepreneur Magazine. Lesonsky has appeared on hundreds of radio shows and numerous local and national television programs, including the Today Show, Good Morning America, CNN, The Martha Stewart Show and Oprah./servlet/JiveServlet/downloadImage/38-3367-416250/Rieva+headshot.png/servlet/JiveServlet/downloadImage/38-3364-414071/Rieva+headshot.png


Lesonsky regularly writes about small business for numerous websites and for corporations targeting entrepreneurs. Many organizations have recognized Lesonsky for her tireless devotion to helping entrepreneurs. She served on the Small Business Administration’s National Advisory Council for six years, was honored by the SBA as a Small Business Media Advocate and a Woman in Business Advocate, and received the prestigious Lou Campanelli award from SCORE. She is a long-time member of the Business Journalists Hall of Fame.


Web: or Twitter: @Rieva

You can read more articles from Rieva Lesonsky by clicking here


Bank of America, N.A. engages with Rieva Lesonsky to provide materials for informational purposes only, and is not responsible for, and does not guarantee or endorse any of the third-party products or services mentioned.  All third-party logos and company names mentioned herein are the property of their respective owners and are used under license from Rieva Lesonsky.


Bank of America, N.A. Member FDIC. ©2020 Bank of America Corporation

To the untrained eye, working remotely looks a lot like doing nothing.manny-pantoja-P2-4kxFhvCQ-unsplash.jpg


We stare at our computers, sometimes typing, sometimes video conferencing with people, sometimes taking a minute to watch YouTube. But, I get much more done at home than I ever accomplished in an office with dozens of coworkers.


Having worked remotely for years, I’ve developed processes for getting things done. Now, because of the coronavirus pandemic, we’re almost all working from home.


Only these newly minted remote workers don’t have processes in place to keep them focused. Most don’t have a dedicated workspace at home, either, because they’re used to leaving home for the office.


This alone represents a sudden upheaval of people’s routines. Add the emotional turmoil of a global pandemic and that many people have their kids home from school and you have a less than ideal pilot program for remote work.


Here are tips for helping your team succeed while working from home.


Talk with your employees


To help your people thrive in a new, remote environment, schedule calls with each to see how they’re doing overall (everyone is stressed and anxious right now), then talk about some of the successes and challenges they’ve experienced so far in their career.


Combine what you learn from these conversations with your experience working with people in the office and look for patterns:

  • Does this person need a lot of hand-holding, or can he work with minimal supervision?
  • Does she define work in hours or by project?
  • Does he crave the daily social interaction of a physical office, or does he secretly prefer working during off-hours to minimize distractions?


Learn what each person needs to be productive, then provide it. Take a more active role managing people who need reassurance. Exchange regular virtual messages with more social employees to make sure they feel connected to the team. Allow a few minutes at the start of any virtual meetings to ask how everyone’s doing.


Once you know what people need from a management standpoint, make sure they have the tools to collaborate effectively.


Give Your Team the Right Tools


Many remote workers experience loneliness and isolation, and research shows many view remote work as an obstacle to forming friendships with teammates. Give your employees the means and opportunity to connect.


Here are some tools that can help:



If you’re already using these kinds of tools, make sure your licenses cover the right number of employees and that your technology can handle the increased use.


Get Flexible


Your newly remote team is going to need a little flexibility in the well-worn “9 to 5” work structure.


Many people have children at home with them who’d otherwise be in school or at daycare. For them, the transition to remote work is happening under the most challenging of circumstances (and with no prep time).


Offer employees the flexibility to work when they’re most productive. A little leeway will help reduce stress and increase productivity.


Now, let’s talk about you.


Ask yourself whether working from home feels liberating to you, or if you feel a bit unmoored without the structure an office environment provides.


If you need more structure, schedule blocks of time on your calendar to check in on projects or do deep strategy work. If you’re a “work until the project’s finished” type, you’ll need to set boundaries. Establish your work hours, then abide by them.


If you can, set up a physical space just for work, then leave it when your day is over. You might also want to try an approach like the Pomodoro technique to keep you from burning out.


One thing to remember: almost everyone around the world right now is in the same stressful situation. Take into account the emotional strain employees are experiencing, and be sure to cut yourself some slack, too.



About Chris Brogan


Chris Brogan is an author, keynote speaker and business advisor who helps companies update organizational interfaces to better support modern humans. The age of factory-chris Brogan headshot.pngsized interactions is over. We all come one to a pack. And it’s time to accept that we are all a little bit dented. Chris advises leadership teams to empower team members by sharing actionable insights on talent development. He also works with marketing and communications teams to more effectively reach people who want to be seen and understood before they buy what a company sells.


Web: Twitter: @ChrisBrogan

Read more from Chris Brogan


Bank of America, N.A. engages with Chris Brogan to provide informational materials for your discussion or review purposes only. The third parties within articles are used under license from Chris Brogan. Consult your financial, legal and accounting advisors, as neither Bank of America, its affiliates, nor their employees provide legal, accounting and tax advice.


Bank of America, N.A. Member FDIC. ©2020 Bank of America Corporation

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