Summer is here and in many communities, that means an influx of tourists. While it’s obvious how local attractions benefit from tourism, it’s not always as clear how retailers can take advantage of the summer surge of tourists.
But, there are plenty of ways to profit from the tourist trade. Here are 12 top hacks to consider:
1. Grab their attention. Sightseeing tourists need something eye-catching to get them in your door. Attention-grabbing window displays and signage, having an employee outside the door offering coupons or samples, or even putting product displays outside the store can make them stop and shop.
2. Target packaged tours. Do you sell luxury products? Overseas tourists are often eager to buy luxury goods at lower prices in the U.S. than they can find at home. Find tour companies that cater to specific niches that might be interested in your products (such as Japanese tourists or young, single women) and see if your store or street can be added to the tour.
3. Focus on small indulgences. Travelers are typically in a spending frame of mind, primed to treat themselves. Stock a supply of tempting, but affordable, treats near your entrance and point-of-sale area.
4. Hype local flavor. Tourists with “souvenir fever” like to buy products they can’t get anywhere else. If you sell products from local manufacturers, artisans or producers, play that up in your marketing.
5. Participate in local events that attract tourists. Do tourists flock to your area for an annual music festival, craft fairs or a marathon run? Having a presence at these events can help you profit from the tourists. Set up a booth to sell products; hand out business cards or flyers with your website so tourists can order from you when they go back home.
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6. Cross-promote with other businesses that appeal to tourists. For instance, if you own a children’s toy store, see if a local waterpark, petting zoo or other business that appeals to traveling families will link to your store on their website, put flyers for your store in their business or otherwise work together to get customers.
7. Get help from the local tourism association. Most communities that attract tourists have a tourism association to promote business in the area. Find out what types of assistance they offer to help you promote your retail store. For example, you might be able to sell products or place brochures in the visitors’ center.
8. Work with local hotels. Hotels typically display racks of brochures from local businesses, and provide guests with in-room guidebooks highlighting local businesses. See if your store can be included.
9. Get listed in event calendars. If your community has an events calendar, website or publication that tourists use to find things to do, ask about getting a listing or placing an ad. Consider hosting in-store events such as author signings at your bookstore to make your store is appealing as a tourist destination.
10. Make it educational. Many people enjoy the educational aspects to travel. Can you offer shoppers a hands-on chance to learn something relevant to your region? For instance, a sweets shop in Vermont could demonstrate how to make maple sugar candy.
11. Get their autographs. Have visitors sign a guestbook; ask for names, contact information and a comment about their trip. If you want to market to them (via email or direct mail), ask for permission. You can sell to them all year and reach out to them the following spring to remind them of your business. Consider offering an incentive for them to come back
12. Give great service. Remember, whenever you interact with a tourist, you're not just representing your store—you’re also representing your community. Remind your employees to put their best face forward so visitors will fondly remember your store and your town.
About Rieva Lesonsky
Rieva Lesonsky is CEO and Co-founder of GrowBiz Media, a custom content and media company focusing on small business and entrepreneurship, and the blog SmallBizDaily.com. A nationally known speaker and authority on entrepreneurship, Rieva has been covering America’s entrepreneurs for more than 30 years. Before co-founding GrowBiz Media, Lesonsky was the long-time Editorial Director of Entrepreneur Magazine. Lesonsky has appeared on hundreds of radio shows and numerous local and national television programs, including the Today Show, Good Morning America, CNN,The Martha Stewart Show and Oprah.Lesonsky regularly writes about small business for numerous websites and for corporations targeting entrepreneurs. Many organizations have recognized Lesonsky for her tireless devotion to helping entrepreneurs. She served on the Small Business Administration’s National Advisory Council for six years, was honored by the SBA as a Small Business Media Advocate and a Woman in Business Advocate, and received the prestigious Lou Campanelli award from SCORE. She is a long-time member of the Business Journalists Hall of Fame.
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