Speaking at a conference recently, I was wrapping things up and opened the floor to questions. All started well enough, until this one guy got the mic. He just would not, well, shut up. His questions were all prefaced with lengthy monologues and the queries themselves were all about his specific, particular situation. On and on and on he went. Finally, with the audience clearly exasperated, I had to be more direct than I preferred, interrupted him, and told him I had to move on.
He was not happy.
Everyone else was.
It seems that no matter where you work, there is always someone who just doesn’t “get it” – people who are obnoxious, rude, lazy, loud, mean, narcissistic, selfish, manipulative, clueless, whatever. It is a wonder they ever get hired.
These are the people with very low levels of emotional intelligence.
To understand what this means, think of the opposite of that coworker: The people in the office who really do get it; the ones who are good listeners, good conversationalists, smart, witty, fun, bright, giving, hard-working, and friendly are the ones typically with a lot of emotional intelligence.
That’s the kind of person people like and bosses love.
So what is emotional intelligence, exactly? Emotional intelligence refers to a certain savviness with emotions, in regard to one’s own emotions as well as those of others. It includes the ability to comprehend and identify emotions, and apply them usefully to life’s daily tasks. Emotional intelligence also entails having a sense of empathy and the ability to understand and appreciate other peoples’ moods.
Psychology Today puts it this way:
“Emotional intelligence is the ability to identify and manage your own emotions and the emotions of others. It is generally said to include three skills:
1. Emotional awareness
2. The ability to harness emotions and apply them to tasks like thinking and problem solving, and
3. The ability to manage emotions, which includes regulating your own emotions and cheering up or calming down other people.”
It goes without saying that these sorts of skills come in very handy at work.
The concept of emotional intelligence has been ingraining itself into workplace discourse for a few years now. Relating emotional intelligence to workplace success is not an obscure idea; these days, it makes an actual, material, financial difference. And as such, as a boss or manager, it would behoove you to take emotional intelligence into consideration in the hiring, firing, and management of employees.
Consider the many benefits of hiring, supporting, and promoting the emotionally intelligent person:
They are empathetic: Hiring someone with empathy carries its own set of obvious benefits. Empathy allows people to understand and connect with others, a trait very valuable when dealing with co-workers - as well as customers. Empathy also helps create a tolerant work environment. Empathetic employees and managers are also, generally, well-liked and great team members. In short, empathy means someone has natural, effortless people skills.
They are self-aware: Emotionally intelligent people have a keen sense of self-awareness. They can identify the source of their emotions and reactions, understand how they are affecting other people, and respond to this knowledge accordingly. Compare that to those people who react strongly, irrationally, and without stopping to consider whether they might be justified.
With whom would you rather work? Exactly.
RELATED ARTICLE: Want to be a Great Boss? Develop these Traits
They are thoughtful: Emotionally intelligent people think before they act, which is important in so many aspects of work life: Making quick executive decisions, interacting with fellow employees, juggling deadlines, interacting with customers, and so on. People want to work with people who carefully consider the best course of action.
They are dynamic thinkers: People with high emotional intelligence can go beyond linear, black-and-white categorical thinking. They see gray. That type of dynamic thinking allows for resourcefulness, clever problem solving, and innovation – just the type of thing you want in today’s ever-changing and demanding workplace.
What I am suggesting is that, as a boss, it would be emotionally intelligent of you to prioritize emotional intelligence.
About Steve Strauss
Steven D. Strauss is one of the world's leading experts on small business and is a lawyer, writer, and speaker. The senior small business columnist for USA Today, his Ask an Expert column is one of the most highly-syndicated business columns in the country. He is the best-selling author of 17 books, including his latest, The Small Business Bible, now out in a completely updated third edition. You can also listen to his weekly podcast, Small Business Success.© Steven D. Strauss.
Bank of America, N.A. engages with Steve Strauss to provide informational materials for your discussion or review purposes only. Steve Strauss is a registered trademark, used pursuant to license. The third parties within articles are used under license from Steve Strauss. Consult your financial, legal and accounting advisors, as neither Bank of America, its affiliates, nor their employees provide legal, accounting and tax advice.
Bank of America, N.A. Member FDIC. ©2017 Bank of America Corporation