I have a friend who loves to tell prospective employers that he is “as honest as the day is long.” It seems to me, however, that having to announce how honest you are during the interview process is tantamount to declaring that you are probably not to be trusted, after all, isn’t being an honest employee a given? Why feel the need to highlight that?
Maybe that’s why he always seems to be looking for work.
But, it does bring up an interesting question: Just what traits are most important when hiring new staff? It is not an insignificant question, that’s for sure. After all, a new employee can improve morale, can become a new profit center, and can keep customers content.
On the other hand, they could do the exact opposite.
If you let the wrong people in the door, there is no end to the potential havoc they may sow. They can steal from you, anger customers, hurt sales, not complete projects, or even sue you when they are eventually fired (i.e. alleging “wrongful termination”.)
So finding the right person or persons is critical. In a recent article here in the community, I shared three tips for hiring the right way, including thinking it through thoroughly beforehand, casting a wide net, and taking your time. Today, I want to drill down a bit more into the type of person to be looking for throughout that process; the type of employee that makes everyone better.
Let me suggest that there are three underrated traits that are more important than any other.
Of course you want someone who is smart and capable. Like being honest, that is a given. You likely want someone with some experience (although that is not always critical). Being dependable is also an obvious and important trait. These qualities can be easily discovered in the early stages of the hiring process. A person’s work and school history, and how they answer a few key questions can reveal if they have these “baseline” key traits.
Though often overlooked, here are three other characteristics that, if you find in a candidate, you can almost assure he or she will be a successful hire:
1. Coachability: A key characteristic of a great employee is the ability to adapt and grow. That is, can they not only take direction but can they incorporate that feedback, pivot, and make different and better choices? The ability to adjust and make changes is key to hiring an employee who fits in and does things the way you want them done.
Not everyone is cut out to be an entrepreneur, it’s also true that not everyone is cut out to be an employee (yes, that’s me you see raising my hand.) You want to be sure that the person you hire is able to take direction and incorporate feedback.
2. Independence: This may seem contradictory to coachability, but it’s not. Aside from finding someone whom you can easily train, you also want someone who can take the initiative and doesn’t need constant supervision. After all, one reason you are hiring employees is to lighten your load and unless they have the ability to think on their feet and do what they see needs to get done, your load won’t be very light.
3. Being a team player: The final piece of the hiring puzzle is finding someone who plays well with others. After all, no matter how coachable they are or how much initiative they may take, if they don’t work well as part of your overall team, they will be of little use to you. In the end, they will be a disruptive force and cause more harm than good.
So there you have it. You will know you have a winner candidate if you can locate that trainable, independent, team player, especially if they don’t boast about how honest they are.
About Steve Strauss
Steven D. Strauss is one of the world's leading experts on small business and is a lawyer, writer, and speaker. The senior small business columnist for USA Today, his Ask an Expert column is one of the most highly-syndicated business columns in the country. He is the best-selling author of 17 books, including his latest,The Small Business Bible, now out in a completely updated third edition. You can listen to his weekly podcast, Small Business Success, visit his new website TheSelfEmployed, and follow him on Twitter. © Steven D. Strauss.
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