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I've had an iPhone since they first came out, on my second now. The new ones are much better with regard to sound quality with a much louder speaker. It's really easy to use too. You have to have AT&T and really the phone quality depends a lot on how good the AT&T service is in your area. I've never had any problem with the service but I live in a big city so there's lots of coverage. As for the ease of use, it syncs easily with a computer with no hassle and transfers and updates all your contacts seamlessly. If you have a Mac it's a no brainer but friends who have PC's have reported no problems either. The whole process of making calls, retrieving email, conference calls, texting, beats any other phone hands down for it's simplicity and ease of use. And then there's everything else it does! I don't think you'll be disappointed with it.