Ah, a discussion.
I am not saying SEO is useless, simply over-hyped.
Let's look at how people use the web, most people don't conduct "blind searches." They come to the web with an idea of where they are going. If I want pizza, I have three or four places I order from at the most or I'm shopping for clothes or a book or checking up on the happenings at church - I know where I am going. Most people do. I'm not going to throw out numbers because depending on the source, they may be bias to say the least (Google makes money off of searches do you really think their numbers reflect the true picture?) but the trend has been moving towards people going to less and less destinations on the web as they build their favorites.
How does SEO work when you know where you are going?
If you haven't heard or read a message off-line to encourage you to do a search, how do you know to do one for a specific item?
SEO is part of the solution but not the entire solution. There are too many established brands with more buying power that means lower prices to leave the success of a company up to search alone. Notice the "alone" part please.
In the presence of parity, a business needs to communicate a message, sure you can have smaller messages further into the site but you need a branding message to tie it all together and set your business apart.
I don't think we disagree too, much as a matter of fact I agree with a lot of what you have written. I recognize that SEO can deliver real results but so can direct mail, radio, PR, print, broadcast and interactive advertising. Leaning on any one alone places a business in a dangerous position.
I have a client who has a new product no one has ever heard of, her target is small because it is an industry specific product. Her best way to reach potential customers is off-line through industry shows and conventions, sales calls and direct mail. Will her website take into consideration SEO? Yes, but the main focus of her marketing dollars should be in what is best for her business.
The focus of this question was what do you need to answer before hiring a web designer, I thought. I noticed that no one was talking about brand or voice, and that is always a mistake.
And people, the "human" thing is huge!!! Most people will pay your price if they like you or feel that you respect them. A strong branding message can go a long way to helping with that.
PVGuestCheck, thanks for the exchange. This is fun.