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1 Replies Last post: Nov 15, 2009 7:18 PM by polarbears

Help needed on Paypal check out!

Nov 6, 2009 1:07 PM

Click to view karenH's profile Authority karenH 11 posts since
Mar 3, 2009
Hi Friends,

I need your suggestions of on-line transaction service providers.

We have used Paypal check out for a long time and did not find any problem before. However, this year some customers complained that they could not check out with their credit cards. But when we tested with our cards, no problem. We called Paypal, they said no problem.

But we could see sales dropped on these days. Most customers will walk away if they cannot check out online.

We found if we receive some chargeback cases, this problem might happen. Does anyone has the same experience?

We are thinking to add the second online checkout method. Any suggestion?

Thanks a lot for your help,

Karen
http://www.halfpricesoft.com
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Click to view polarbears's profile Professional polarbears 4 posts since
Nov 15, 2009
1. Re: Help needed on Paypal check out! Nov 15, 2009 7:18 PM
Paypal can be a bit "flaky" like that - and as you found out their support is quite minimal.

Google checkout is a cheap option if you want to add a second checkout method.