(540)841-4761
accountwidu@hotmail.com
Skills Summary.
As a Desktop Technician ‘Help Desk’
conduct and oversee configuration with windows xp, testing,
troubleshooting and maintenance 120 personal computers, LAN
equipment, Lab support for running day to day operations,
Participate in hardware and software upgrade planning and implementation.
As Network support Team member, installed and sustained
Local Area Network of 130 Personal Computer, including
Installation Internet Protocols TCP/IP.
Technical professional with over two years of progressive
experience in remote desktop, software installations,
configurations Windows 2000 XP, windows 2000 Professional,
Working knowledge of Microsoft operating systems and
applications, Microsoft Office Applications Combine strong
trouble shooting and technical acumen with solid knowledge.
CUSTOMER SERVICE PROFESSIONAL
Profile • More than 3 years’ successful experience in
customer service and support with recognized strengths in
account maintenance, problem-solving and trouble-shooting,
sales staff support, and planning/implementing proactive
procedures and systems to avoid problems in the first
place. Possess solid computer skills.
Excellent working knowledge using IBM systems, Ability to
train, motivates, and supervises customer service
employees. A team player, acknowledged as
“Total Quality Customer Service Professional.”
•
Synopsis of Achievements • Increased customer retention by 19%, from 72% to 91%.
• Proactive planning led to notable increase in morale in all departments.
• Created customer satisfaction survey, drastically reducing potential problems.
Employment Intel Corp / California, Ca
Linkman /Lahore, Pakistan 2000 2006
Desktop Technician
Experience with windows XP, Ability to communicate
technical information to non-technical personnel,
Administrator of DNS and DHCP, Performs miscellaneous
job-related duties as assigned. Help Desk Resolving issues
over phone and at desktop Configuration, testing,
troubleshooting and maintenance of switches equipment.
Prepare technical solutions for the network upgrades.
software upgrade planning and implementation. *MS Office
*Windows 2000 / XP ,2000 professional, 98 OS
*Remote access (dial-up) and TCP / IP configuration
*Configuration of PC and hardware and software, help desk
experience, including PC setup, Proven
ability and attitude to provide excellent customer service
Languages
Urdu
Hindi
Punjabi
English
Education National College of Computer sciences , Lahore, Pakistan 2002
Certification
www.microsoft.com/learning/mcp/transcripts
Transcript ID 716021
Access Code. aamirsmart
Microsoft Certified Professional (MCP
accountwidu@hotmail.com
Skills Summary.
As a Desktop Technician ‘Help Desk’
conduct and oversee configuration with windows xp, testing,
troubleshooting and maintenance 120 personal computers, LAN
equipment, Lab support for running day to day operations,
Participate in hardware and software upgrade planning and implementation.
As Network support Team member, installed and sustained
Local Area Network of 130 Personal Computer, including
Installation Internet Protocols TCP/IP.
Technical professional with over two years of progressive
experience in remote desktop, software installations,
configurations Windows 2000 XP, windows 2000 Professional,
Working knowledge of Microsoft operating systems and
applications, Microsoft Office Applications Combine strong
trouble shooting and technical acumen with solid knowledge.
CUSTOMER SERVICE PROFESSIONAL
Profile • More than 3 years’ successful experience in
customer service and support with recognized strengths in
account maintenance, problem-solving and trouble-shooting,
sales staff support, and planning/implementing proactive
procedures and systems to avoid problems in the first
place. Possess solid computer skills.
Excellent working knowledge using IBM systems, Ability to
train, motivates, and supervises customer service
employees. A team player, acknowledged as
“Total Quality Customer Service Professional.”
•
Synopsis of Achievements • Increased customer retention by 19%, from 72% to 91%.
• Proactive planning led to notable increase in morale in all departments.
• Created customer satisfaction survey, drastically reducing potential problems.
Employment Intel Corp / California, Ca
Linkman /Lahore, Pakistan 2000 2006
Desktop Technician
Experience with windows XP, Ability to communicate
technical information to non-technical personnel,
Administrator of DNS and DHCP, Performs miscellaneous
job-related duties as assigned. Help Desk Resolving issues
over phone and at desktop Configuration, testing,
troubleshooting and maintenance of switches equipment.
Prepare technical solutions for the network upgrades.
- Maintenance and troubleshooting of the network and
software upgrade planning and implementation. *MS Office
*Windows 2000 / XP ,2000 professional, 98 OS
*Remote access (dial-up) and TCP / IP configuration
*Configuration of PC and hardware and software, help desk
experience, including PC setup, Proven
ability and attitude to provide excellent customer service
Languages
Urdu
Hindi
Punjabi
English
Education National College of Computer sciences , Lahore, Pakistan 2002
Certification
www.microsoft.com/learning/mcp/transcripts
Transcript ID 716021
Access Code. aamirsmart
Microsoft Certified Professional (MCP
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