ForumsAdvertising, Sales and Marketing

Why can't you see it? Trees or a building blocking it? Or is the angle bad?

Either way, the marketing firm should have seen this coming. I can only tell you that I would bite the bullet and pay to have the issue resolved, but that is me. And since I do advertising I can say this.

This should not be a huge fix.

Talk with them and explain the problem and ask them to make it right. If they value your relationship, they will fix it. Unless you requested the sign be where it is. In that case, the responsibility is partially yours, they did as you requested. Should they have advise you against it? Yes. But in the end they did what you ask, if you said to place it there. If the sign is where you directed them to put it, offer to split the cost of moving it, because both of you are at fault.

I know this may not be what you want to hear, and others may disagree with me but this is my opinion. Hope it helps.

Who is responsible for correcting Sign??

I am NOT a Lawyer, BUT need more info.

ONE, You used a marketing firm. TWO, They made the signs. To me it seems that something happened between one and two.

Did you sign a contract??

Hi Movhomes - I own a full service design firm and I see your point. The company should have shown you a realistic view of what it would look like in place, like a 3D model of it so that there would be no questions. That's what we do.. we provide 3D renderings of all of our design work like signage and so forth so that everything is up front and you won't have issues like this.... But based off what I know about the old design firm I used to work for you more than likely signed a contract that states once the artwork is approved they are not responsible... Not cool, I know - You would expect them to know what font sizes would be acceptable at that install location. Well if you ever need a new design firm we'd love to help - I can email you our flyer so you can see how we design things like this... and as a bonus we are typically half the price as our main competitors. Back to the money though - all I can say is call the president and raise hell. - Kimberly@crossfirecreative.com