Hi . This is a great question on Social Media.
If you’re looking to build your community, do business research, provide customer support, build a database and discuss current issues, the answer is by all means take advantage of these outlets.
As you probably know, it’s an arena that is constantly changing. Each business has its own uses for these outlets. Social spaces like LinkedIn, Facebook and Twitter all have valuable business potential. These are great tools that provide opportunities for business professionals, entrepreneurs and retailers who are looking for new contacts and communities. As well, there are tons of other networks to choose from, including ones outside the US, such as Hi5, Orkut and Bebo.
We do not have a best practices that we can recommend. But we would suggest you explore the different options so you see how they function. Most have “help” areas, recommendations, and success stories.
(If you haven’t explored this Site, I highly recommend it. It’s a wonderful community offering invaluable resources for small businesses. Start a conversation. Be an authority. Ask a question.)
You can also search for blogs that cater to your audience. For more on branding, check out www.brandingstrategyinsider.com. We find this a great resource for learning more about brand building.
Here's a great example of someone who's using Twitter to get exposure for his business. Kogi is L.A.’s hottest culinary obsession. Kogi’s chef is Roy Choi, an alum of Le Bernardin and Culinary Institute of America. The craze is over his food that fuses the taste of Korean BBQ and the portability of tacos and burritos. And where can you find this tasty restaurant? You can’t unless you follow their Twitter feed that announces where one of its two roving restaurants is. Yes, his restaurants only have wheels. And admittedly, there is nothing new about a taco truck, but Kogi has transcended those roots with his gourmet gastro-mobiles and has emerged, through a combination of phenomenal cuisine and social networking savvy.
In fact, just today Kogi posted on Twitter that they are five people away from hitting 24,000 followers. That is huge.