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46 Replies Last post: Sep 15, 2009 1:55 AM by studio 525

Questions you should ask before hiring a Web Designer

Feb 10, 2009 12:30 PM

Click to view pdmiller's profile Mogul pdmiller 43 posts since
Feb 5, 2009

Before you contact a web designer, you need to make sure that you know what you want and need for your website. Asking yourself the following questions will help you determine the direction your website will take. A good web designer will want to know the answers to these questions.

  1. What is the mission of your company?
  2. How will the website support that mission?
  3. What are your top goals for the website?
  4. Who is your target audience?
  5. What does your audience want from the website?
  6. What do you want from your audience?
  7. What strategies will you use to achieve your goals?
  8. How will you measure the success of your website?
  9. How will you maintain the website?
  10. How many pages will the website contain?
  11. What is you budget?
  12. What special technical or functional requirements are needed?
  13. What is the deadline for the website?
  14. Who will manage the process of development?
  15. Who are your primary content experts?
  16. Who will be the liaison to the web developers?
  17. Who will function as the long-term webmaster or site editor?

These are very important questions that need to be answered before you begin contacting potential web designers. The more prepared you are, the better chance you have of getting the website you desire.


Patty Miller, owner

Affordable Web Design and Graphic Solutions

http://www.awdgs.com/

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Click to view websolutions's profile Mogul websolutions 191 posts since
Feb 4, 2008
1. Re: Questions you should ask before hiring a Web Designer Feb 10, 2009 7:27 PM
not bad, I like the list, very nice, thank you for sharing, education is key...
Click to view Blaque's profile Mogul Blaque 24 posts since
Feb 7, 2009
2. Re: Questions you should ask before hiring a Web Designer Feb 10, 2009 7:45 PM
in response to: websolutions

Thanks for sharing Patty

I like your website

Adam

Click to view pdmiller's profile Mogul pdmiller 43 posts since
Feb 5, 2009
3. Re: Questions you should ask before hiring a Web Designer Feb 10, 2009 8:13 PM
in response to: Blaque
Mike, I glad you like my website. Thanks for the feedback.
Click to view PVGuestCheck's profile Mogul PVGuestCheck 54 posts since
May 15, 2009
4. Re: Questions you should ask before hiring a Web Designer May 18, 2009 12:03 PM
I would add to this, "who controls the domain name?". My advice is to always keep the domain name in an account you control with a password the website designer does not have.

I've had several clients lose websites because the web person took their domain name after a falling out.

I agree with much of what Patty says, and I would add this thought.

My most successful clients are the people who have answered many of Patty's questions in their business plan. They pull in the website as part of a fit with the business plan rather than what sometimes becomes a stand alone and separate part of the enterprise.

This may sound like a small matter, and if it does you are one of those folks I am referring to, but it does matter. It is hard to match up with a company where you have a strong website but weak everything else. You want the site to add to your business within the structure of what you are doing.

Rob

www.guestchecks.us
Click to view zolacat999's profile Mogul zolacat999 41 posts since
May 17, 2009
5. Re: Questions you should ask before hiring a Web Designer May 18, 2009 12:12 PM
in response to: PVGuestCheck
well that would depend on what type of business you are surly good tips by the way
Click to view Prophet's profile Authority Prophet 15 posts since
May 14, 2009
6. Re: Questions you should ask before hiring a Web Designer May 18, 2009 1:30 PM
in response to: PVGuestCheck

One should us all their resources at their disposal to make sure their perspective web designer isn't working from a motor home ;)

I must admit years ago when I got my first site I used a company for hosting only later to lose my data bases when the 20 year old from Grand Rapids had his servers repose for failure to pay ...

The biggest mistake I find most owners making is not knowing how to access their c-panel.

I tell our prospects the user name and pass word to thier site is just as important as their credit card and pin numbers.

Use Google earth there address, use a domain search to make sure they have been in business as long as they say they have. And best yet you can go 2 steps further with an OTIS criminal search, and a salesgenie search. This will insure you are not dealing with someone of low moral character.
Click to view PVGuestCheck's profile Mogul PVGuestCheck 54 posts since
May 15, 2009
7. Re: Questions you should ask before hiring a Web Designer May 18, 2009 4:53 PM
in response to: Prophet
LOL, I have a customer who sells mobile homes in a small Northern Michigan town. They had a web guy from another little town and dude forgot to pay the renewal on th website. Long story short the domain name went to auction and got picked up by a porn company. The owner gets a call one day....

I don't think everyone is from Michigan here, right? OTIS is Michigan's criminal record checking website.

I think all that is a little out of hand. Just check their recent work, actually call folks up.

The repossession that is hilarious. Lots of people think a web designer is a generic "computer guy" or "computer gal" We are not. In any event it is better to use a national company like GoDaddy. I resell for Godaddy and love them because we can set up an account for the customer, the customer can call their customer service who answers as if it were my company, and you'd need just about a global nuclear war to take out their redundant data centers for any period of time.

I know a guy in Traverse City who does his own hosting and if the power goes out, all his sites go out. Given how cheap GoDaddy, or Ipower, or Network Solutions can be it just makes more sense to me to use them and let them worry about the servers. Really in the end they give you lots of great support, more options for fun tools, as well.

The other side is don't go crazy and invade people's privacy. People reform, I have a few friends who've had trouble in their misspent youth and are awesome people today. Me, I am jealous, I missed out on a misspent youth! What was I thinking????
Click to view Hymesdesign's profile Mogul Hymesdesign 44 posts since
May 20, 2009
8. Re: Questions you should ask before hiring a Web Designer May 20, 2009 2:40 AM
in response to: PVGuestCheck
Great list, I'll amlost guarantee some version of it makes it onto my site in the near future. Thanks for it.

As far as hosting I agree totally with the whole godaddy approach, why give yourself headaches to prove you know something about servers when you could just leave it to someone else who is almost undoutably more realiable than the old or even new computer in your basement.

Pointless post on my part but I wanted to express my appreciation of your list.
Click to view illusionaries's profile Authority illusionaries 7 posts since
Apr 16, 2009
9. Re: Questions you should ask before hiring a Web Designer May 20, 2009 4:51 AM
Another aspect of web design that should be carefully considered is does your target audience have all the necessary software and capability to fully view your website. Unfortunately, there a lot of unaffordable computerware out there and not eveyone has the latest. Don't be taken in by flashy presentations only to have you audience not capable of viewing it.
Click to view NatOnline's profile Mogul NatOnline 670 posts since
Oct 10, 2007
10. Re: Questions you should ask before hiring a Web Designer May 22, 2009 8:09 AM
It is a good list, perhaps you should add that web designer need to know the SEO basics, if he doesn't it could be pretty hard to be known on internet.

My advise for anyone is to know very well your subject, read a lot from webmaster forums before building a website, or contacting a web designer.
Click to view PVGuestCheck's profile Mogul PVGuestCheck 54 posts since
May 15, 2009
11. Re: Questions you should ask before hiring a Web Designer May 22, 2009 9:18 AM
in response to: NatOnline
Another good suggestion....You can check your website designer. Learn the basics. I put a link to what Google says about SEO above.

SEO is really far simpler than most people think. First thing, understand no one knows the algorytms the search engines use. If they make you are promise, run far away.

Second, good SEO, if it EVER works can take weeks and months to get right. If position is that important, use sponsored search. The "free" SEO may never come to pass and you are losing sales when you can put yourself at the top in minutes using sponsored search.

Third, SEO is sometimes a game people play. Smart SEO, as Google will tell you, is about putting out great content people can use. The last thing Google is going to put up with is Dr Doofensmirtz SEO company wrecking people's experience on the web by successfully placing manuipulated sites in first place. It really is all about building a great site with great content.

Click to view Iwrite's profile Mogul Iwrite 1,101 posts since
Dec 29, 2007
12. Re: Questions you should ask before hiring a Web Designer May 22, 2009 10:01 AM
in response to: PVGuestCheck
As a client, you should ask yourself:

"What is that one main message I want to communicate with my website that will resonant with potential customers or visitors to my website? Why should they care about what I am saying?"

The website can be the best designed with all the latest and greatest features, including the often over-hyped SEO, and not really speak to the human being on the other end of the web and never make a sale.

The original list is a great one, but you have to speak to people, especially on the web. There are too many websites offering the same things that many businesses are out here selling, often times it comes down to the message.

Build your brand before you build your website. If you don't know who and what your business is, how are customers suppose to know?

Nice thread and some really great advice.
Click to view PVGuestCheck's profile Mogul PVGuestCheck 54 posts since
May 15, 2009
13. Re: Questions you should ask before hiring a Web Designer May 22, 2009 10:32 AM
in response to: Iwrite
I am going to disagree a bit here....

One of the great things with the search engines these days is they look at each page individually.

For example my company designs websites but we also sell custom guest checks. If you Google "custom guest checks" or "custom printed guest checks" I come up 2nd on the former search and 1st on the latter. However, if you look closely the URL (web address) is not the home page, it is the actual page for that product we offer.

If you google just the words, "guest checks" we come up 2nd and 3rd (today anyway) and this brings you the home page and the page for the 1 part guest checks.

What I tell my clients is we want to have that main message, but you also want to promote as much of the smaller messages as you can, and you promote them strongly.

Iwrite says something I wish I could convey to every one of my clients, "you have to speak to people, especially on the web." What you put on the website when you build it is nice, but talk to people. Get a sense of what they want to see. From time to time we survey people on various sites and each time they surprise us with what they want to see.

And this brings rise to the thing that irks me about SEO companies with all their promises. While you can perdict what some folks want to see on your site, there is just no substitute for asking your customers questions, getting them to be tough on your website and then updating the site to reflect more of what they are saying.

I love the folks who suggest they know all the key words people will use to find a website. Again they just don't know. Web people can generate reports that will tell you exactly what keywords people use to find your website. You want to read those reports and use them to build your content.

As an example I have a pizzeria, a small pint sized pizzeria, and we found out people would google, "1813 plainfield pizza" which is the street address followed by pizza. How they knew the address and not the name blew me away. Still we added that to the code and brought even more people.

An example of a little manipuation of search terms for me is a restaurant I have called Malarky's. When I got the account I kept misspelling the name, "Malarkey's" adding that "e" before the y. I thought about it and wondered if others would do the same thing making a google search very hard. So we added the misspelled name in the code in the site. So today if you google "Malarkey's Grand Rapids" with the misspelled name you will still find the restaurant. AND the most common search term used to find the restaurant is, Marlarkey's Grand Rapids"
Click to view Iwrite's profile Mogul Iwrite 1,101 posts since
Dec 29, 2007
14. Re: Questions you should ask before hiring a Web Designer May 22, 2009 11:07 AM
in response to: PVGuestCheck
Ah, a discussion.

I am not saying SEO is useless, simply over-hyped.

Let's look at how people use the web, most people don't conduct "blind searches." They come to the web with an idea of where they are going. If I want pizza, I have three or four places I order from at the most or I'm shopping for clothes or a book or checking up on the happenings at church - I know where I am going. Most people do. I'm not going to throw out numbers because depending on the source, they may be bias to say the least (Google makes money off of searches do you really think their numbers reflect the true picture?) but the trend has been moving towards people going to less and less destinations on the web as they build their favorites.

How does SEO work when you know where you are going?

If you haven't heard or read a message off-line to encourage you to do a search, how do you know to do one for a specific item?

SEO is part of the solution but not the entire solution. There are too many established brands with more buying power that means lower prices to leave the success of a company up to search alone. Notice the "alone" part please.

In the presence of parity, a business needs to communicate a message, sure you can have smaller messages further into the site but you need a branding message to tie it all together and set your business apart.

I don't think we disagree too, much as a matter of fact I agree with a lot of what you have written. I recognize that SEO can deliver real results but so can direct mail, radio, PR, print, broadcast and interactive advertising. Leaning on any one alone places a business in a dangerous position.

I have a client who has a new product no one has ever heard of, her target is small because it is an industry specific product. Her best way to reach potential customers is off-line through industry shows and conventions, sales calls and direct mail. Will her website take into consideration SEO? Yes, but the main focus of her marketing dollars should be in what is best for her business.

The focus of this question was what do you need to answer before hiring a web designer, I thought. I noticed that no one was talking about brand or voice, and that is always a mistake.

And people, the "human" thing is huge!!! Most people will pay your price if they like you or feel that you respect them. A strong branding message can go a long way to helping with that.

PVGuestCheck, thanks for the exchange. This is fun.
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