AmeriPlan® Corporation approached Rip-Off
Report several months ago with the express purpose of resolving
consumer concerns posted on Rip-off Report. After a recent mailing to
everyone who filed a Rip-off Report, it became apparent that AmeriPlan
has a sincere commitment from its Founders to remedy any and all
customer concerns. AmeriPlan®
“A senior member of the corporate staff has
been given the responsibility of overseeing that these complaints and
issues will no longer occur", said Dennis Bloom, Co-Founder Chairman
and CEO of AmeriPlan®. “Whatever has to be done will be done to assure
customer satisfaction", he stated. AmeriPlan® executives explained to
Rip-off Report that with 50,000 plus representatives in the field it is
sometimes difficult to assure adherence to corporate policy and
procedure, but steps have been put in place to improve this compliance
issue, including termination of violators. They also stated
'Satisfaction of our customers and adherence to the standards
established by the Rip-off Report Corporate Advocacy Program is now a
critical part of the AmeriPlan® culture. Enhanced customer service
training and the strengthening of corporate policies and procedures
were implemented as part of this program'
AmeriPlan® is very
proud of the fact that with the number of representatives that it has
in the field and the millions of members that it serves with its
excellent discount health programs, the number of complaints is
insignificant compared to the number of totally satisfied
representatives and members. Nonetheless, all complaints are being
taken seriously and the company is committed to a policy that seeks to
have zero complaints and to have 100% satisfaction in the event that
there is a complaint. “The largest and most important department within
the company is Customer Service and that is because of our commitment
to Customer service excellence", says Bloom.
ANY
BUSINESS THAT CAN ADMIT THEY MADE MISTAKES AND CORRECTS THOSE MISTAKES
IS A BUSINESS YOU CAN TRUST AND WORTH DOING BUSINESS WITH
AmeriPlan® would have never made these changes if they did not first recognize and
admit they needed to make changes. I have always said that all
companies can improve in some way if they really want to. If that does
not occur then the company stagnates and will ultimately fail. That is
not the case here. The company continues to demonstrate its dedication
to resolve any miscommunications and safeguards against similar issues
in the future.
Rip-off Report gives AmeriPlan a positive rating
because the company restated its commitment to Customer Service and
complete satisfaction. It has also been very strong in cooperation with
Rip-off Report to adhere to the values and standards that have been
established for the protection of the consumer. I have always said that
all companies can improve in some way. If that does not occur then the
company stagnates and will ultimately fail. That is not the case here.
The company continues to demonstrate its dedication to resolve any
disputed matters / misunderstandings and safeguards against similar
issues in the future.
AmeriPlan will not allow a legitimate
complaint to go unresolved. They are dedicated ' ...to satisfy their
customers no matter what it takes.'
In the name of good
customer service, you have a company ready to assist (within reason)
those who need more assistance and to make it right if things seem to
have fallen apart for their clients. The new commitment to customer
service appears to more than satisfy these needs.
Rip-off Report
knows, there is no company or individual that is perfect - AmeriPlan®
knows this also and demonstrates their need for continuing improvement
Rip-off Report Corporate Advocacy, Business Remediation & Customer
Satisfaction Program.AmeriPlan®
RESULTS OF MAILING TO ALL THOSE WHO FILED A RIP-OFF REPORT
As
a part of the Corporate Advocacy Program - Rip-off Report did an
emailing to all those clients that filed a Rip-off Report, and I would
now like to share the results with you. The following results are
exactly like other results we received with other CAP members. The only
difference here was, no one called us and cursed at us. Yes, that
really happens.. Most said they appreciated our efforts and related
that they had already been taken care of and were now satisfied.
Everyone was surprised by our email to them, many said their complaint
was premature and as usual, some felt guilty. Rip-off Report feels AmeriPlan® has learned from all those who have complained .. and they
even seemed to be thankful for those who have complained. One executive
agreed with the many other CAP members that have stated in the past,
'because of the Corporate Advocacy Program, they will have a better and
more successful business by assuring their customers of complete
satisfaction'
Keep in mind, AmeriPlan® has millions of satisfied
members and thousands of successful representatives (Independent
Business Owners – IBO), more than 50 customer service representatives
and a professional support staff. They have been listed at the top of
the search engines on Rip-off Report - Rip-off Report feels the amount
of Reports AmeriPlan® has is just a very small fraction of their clients
, but executives feel that they did not want any unsatisfied customers
and wanted to make things right. Even if they did not have the vast
negative exposure on the Internet, executives reported they just would
not feel right knowing there was even one dissatisfied client.
ABOUT THE CORPORATE ADVOCACY PROGRAM
While
Rip- off Report does not endorse any company, including AmeriPlan®,
overall, our research demonstrated to us that AmeriPlan® is a solid,
reliable company, that while not perfect, stands behind its service.
Many
companies that contact Rip-off Report make claims that the Reports
about them are false or were filed by the same person or even a
competitor. Yes, Rip-off Report knows this can happen from time to
time; however, we know this is not true most of the time. From federal
to local law enforcement agencies, most use Rip-off Report regularly.
When Rip-off Report works with law enforcement to assist consumers,
never once have we heard from any agency that the Reports filed had
bogus contact information. These agencies include FBI, FTC, Homeland
Security, US Postal Inspectors, Justice Department, IRS, Federal
Prosecutors and local law enforcement, to name just a few.
Rip-off
Report does not solicit its Corporate Advocacy Business Remediation
& Customer Satisfaction Program. Any participation in this program
is completely voluntary and at the request of the program member.
This
program requires the Member Business to agree to satisfy all complaints
The Member Business must also state improvements
they are willing to make to their business which benefits the customer
to avoid the reported problems from happening again in the future.
Anyone
contacting the following e-mail address will get immediate attention.
(within 48 hours) We ask that you contact AmeriPlan® Customer Service:
at customer
complaints@ameriplanusa.com
AmeriPlan® provides free healthcare programs for your entire
household, Dental, Medical, 401K Plan, Accidental Death & Dismemberment Insurance,
flexible hours, and outstanding tax deductions.
Please take a moment to watch our webnar http://www.watchthewebinar.com/
To get started immediately with AmeriPlan® visit http://www.IBOPlus.com/40633149
Or Call : (727)557-4839
Report several months ago with the express purpose of resolving
consumer concerns posted on Rip-off Report. After a recent mailing to
everyone who filed a Rip-off Report, it became apparent that AmeriPlan
has a sincere commitment from its Founders to remedy any and all
customer concerns. AmeriPlan®
“A senior member of the corporate staff has
been given the responsibility of overseeing that these complaints and
issues will no longer occur", said Dennis Bloom, Co-Founder Chairman
and CEO of AmeriPlan®. “Whatever has to be done will be done to assure
customer satisfaction", he stated. AmeriPlan® executives explained to
Rip-off Report that with 50,000 plus representatives in the field it is
sometimes difficult to assure adherence to corporate policy and
procedure, but steps have been put in place to improve this compliance
issue, including termination of violators. They also stated
'Satisfaction of our customers and adherence to the standards
established by the Rip-off Report Corporate Advocacy Program is now a
critical part of the AmeriPlan® culture. Enhanced customer service
training and the strengthening of corporate policies and procedures
were implemented as part of this program'
AmeriPlan® is very
proud of the fact that with the number of representatives that it has
in the field and the millions of members that it serves with its
excellent discount health programs, the number of complaints is
insignificant compared to the number of totally satisfied
representatives and members. Nonetheless, all complaints are being
taken seriously and the company is committed to a policy that seeks to
have zero complaints and to have 100% satisfaction in the event that
there is a complaint. “The largest and most important department within
the company is Customer Service and that is because of our commitment
to Customer service excellence", says Bloom.
ANY
BUSINESS THAT CAN ADMIT THEY MADE MISTAKES AND CORRECTS THOSE MISTAKES
IS A BUSINESS YOU CAN TRUST AND WORTH DOING BUSINESS WITH
AmeriPlan® would have never made these changes if they did not first recognize and
admit they needed to make changes. I have always said that all
companies can improve in some way if they really want to. If that does
not occur then the company stagnates and will ultimately fail. That is
not the case here. The company continues to demonstrate its dedication
to resolve any miscommunications and safeguards against similar issues
in the future.
Rip-off Report gives AmeriPlan a positive rating
because the company restated its commitment to Customer Service and
complete satisfaction. It has also been very strong in cooperation with
Rip-off Report to adhere to the values and standards that have been
established for the protection of the consumer. I have always said that
all companies can improve in some way. If that does not occur then the
company stagnates and will ultimately fail. That is not the case here.
The company continues to demonstrate its dedication to resolve any
disputed matters / misunderstandings and safeguards against similar
issues in the future.
AmeriPlan will not allow a legitimate
complaint to go unresolved. They are dedicated ' ...to satisfy their
customers no matter what it takes.'
In the name of good
customer service, you have a company ready to assist (within reason)
those who need more assistance and to make it right if things seem to
have fallen apart for their clients. The new commitment to customer
service appears to more than satisfy these needs.
Rip-off Report
knows, there is no company or individual that is perfect - AmeriPlan®
knows this also and demonstrates their need for continuing improvement
- that is why Rip-off Report feels you can be completely confident,
Rip-off Report Corporate Advocacy, Business Remediation & Customer
Satisfaction Program.AmeriPlan®
RESULTS OF MAILING TO ALL THOSE WHO FILED A RIP-OFF REPORT
As
a part of the Corporate Advocacy Program - Rip-off Report did an
emailing to all those clients that filed a Rip-off Report, and I would
now like to share the results with you. The following results are
exactly like other results we received with other CAP members. The only
difference here was, no one called us and cursed at us. Yes, that
really happens.. Most said they appreciated our efforts and related
that they had already been taken care of and were now satisfied.
Everyone was surprised by our email to them, many said their complaint
was premature and as usual, some felt guilty. Rip-off Report feels AmeriPlan® has learned from all those who have complained .. and they
even seemed to be thankful for those who have complained. One executive
agreed with the many other CAP members that have stated in the past,
'because of the Corporate Advocacy Program, they will have a better and
more successful business by assuring their customers of complete
satisfaction'
Keep in mind, AmeriPlan® has millions of satisfied
members and thousands of successful representatives (Independent
Business Owners – IBO), more than 50 customer service representatives
and a professional support staff. They have been listed at the top of
the search engines on Rip-off Report - Rip-off Report feels the amount
of Reports AmeriPlan® has is just a very small fraction of their clients
, but executives feel that they did not want any unsatisfied customers
and wanted to make things right. Even if they did not have the vast
negative exposure on the Internet, executives reported they just would
not feel right knowing there was even one dissatisfied client.
ABOUT THE CORPORATE ADVOCACY PROGRAM
While
Rip- off Report does not endorse any company, including AmeriPlan®,
overall, our research demonstrated to us that AmeriPlan® is a solid,
reliable company, that while not perfect, stands behind its service.
Many
companies that contact Rip-off Report make claims that the Reports
about them are false or were filed by the same person or even a
competitor. Yes, Rip-off Report knows this can happen from time to
time; however, we know this is not true most of the time. From federal
to local law enforcement agencies, most use Rip-off Report regularly.
When Rip-off Report works with law enforcement to assist consumers,
never once have we heard from any agency that the Reports filed had
bogus contact information. These agencies include FBI, FTC, Homeland
Security, US Postal Inspectors, Justice Department, IRS, Federal
Prosecutors and local law enforcement, to name just a few.
Rip-off
Report does not solicit its Corporate Advocacy Business Remediation
& Customer Satisfaction Program. Any participation in this program
is completely voluntary and at the request of the program member.
This
program requires the Member Business to agree to satisfy all complaints
- past, present and in the future, even when those complaints come to
The Member Business must also state improvements
they are willing to make to their business which benefits the customer
to avoid the reported problems from happening again in the future.
Anyone
contacting the following e-mail address will get immediate attention.
(within 48 hours) We ask that you contact AmeriPlan® Customer Service:
at customer
complaints@ameriplanusa.com
AmeriPlan® provides free healthcare programs for your entire
household, Dental, Medical, 401K Plan, Accidental Death & Dismemberment Insurance,
flexible hours, and outstanding tax deductions.
Please take a moment to watch our webnar http://www.watchthewebinar.com/
To get started immediately with AmeriPlan® visit http://www.IBOPlus.com/40633149
Or Call : (727)557-4839
