amspcs
516 posts since
Oct 18, 2007
1.
Re: Credit card chargebacks and fraud Mar 17, 2009 4:13 PM
Unfortunately, the law basically states that when you take card payment without proof of swipe and (not or, _AND_) original signature on an imprinted voucher form, you have zero defense in case of dispute. That's just a cost of business for ecommerce merchants. That means no matter what, you WILL lose most if not all of the disputes stemming from on-line sales. That's just the way the system works. There are many things you as a merchant can do to minimize losses of this nature, but obviously you received no such training. In my book, any processor that sets up an ecommerce merchant account without basic training is guilty of severe short-changing. You need to either (a) insist on some training and education or (b) get yourself a new processor.
BTW you are playing with fire. When you reach a certain pre-defined threshold ration of chargebacks, your processor
will shut you down and probably put you on the TMF (Terminated Merchant File), effectively putting you out of business. You need to seriously take steps to reducet your chargeback problem today before it's too late.
AMSPCS
www.MerchantServices-help.com
amspcs@juno.com
