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31 Replies Last post: Mar 3, 2009 3:10 PM by bathdesserts

Event: How to sell your products internationally

Mar 12, 2009 11:42 AM

Click to view SBOCTeam's profile sboc SBOCTeam 328 posts since
Jul 27, 2007
Are you thinking of selling your product or services abroad, but not sure how to approach it? Or are you currently working with international distributors but experiencing some cultural differences in how business is conducted? Learn how Lela Barker was able to successfully expand her natural beauty business by developing an international network of suppliers spanning Europe, Asia, and the Middle East. Lela will be on SBOC to provide insights and tips on to secure international contracts and expand your business.

With no formal business training and less than $500 in start-up capital, Lela Barker commandeered nearly every inch of her 800 square foot house for the research and development of her naturally focused skincare line. Six months later, in the fall of 2003, the first 18 products made their debut. Lela was home with her children...and she was definitely working. Lela now has 8 full time employees and her luxury products can be found in spas and wellness centers from LA to as far as Dubai. Lela's must recent travels have involved securing a deal to sell her products to an international hotel chain in the Middle East.

Ask her to share her story on how she grew her business internationally.

  • How did you establish your network of international distributors?
  • What are the advantages with international distributors?
  • Have you seen more sales domestically or internationally?
  • Which countries have given you the greatest ROI?
  • What's usually on your agenda when you travel abroad?
  • Was your most recent trip to the Middle East successful?

About Bella Lucce:

Founded in 2003 by Lela Barker, Bella Lucce, http://www.bellalucce.com, was conceived from her frustrating search for sumptuous, natural beauty products. A wide gulf existed between "natural" products and "luxurious." Barker sought to infuse her natural formulas with delicious decadence, resulting in products that effectively bridged the gap between the two industries. The result is a collection of innovative bath and body products that marry exotic ingredients gathered from around the world with pure, naturally-focused formulas.

Post your question here today and then join us on March 3rd at 2:00PM EST for Lela's response.
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Click to view nvalue's profile Professional nvalue 3 posts since
Feb 19, 2009
1. Re: Event Mar. 3: International business opportunities Feb 20, 2009 10:43 AM
Hello, here's some questions for Lila

Q: How did you find qualified/effective distributors/dealers for your product. What resources or companies do you recommend in Asia?

Q: What incentive/commission structure did you find effective to offer new distibutors overseas?
Click to view Tori's profile Host Tori 79 posts since
Aug 15, 2008
2. Re: Event Mar. 3: International business opportunities Feb 23, 2009 1:10 PM

Lela, welcome back! I really enjoyed your first event, "Turning a hobby into a full-fledged biz."

http://smallbusinessonlinecommunity.bankofamerica.com/thread/9072

My question, the Middle East has a completely different culture than the United States. How did you prepare yourself for Middle Eastern customs? ...especially being a woman?


~Tori

Click to view haywire67's profile Start-up haywire67 2 posts since
Oct 21, 2008
3. Re: Event Mar. 3: International business opportunities Feb 23, 2009 1:38 PM
Hey Lela!

Good to see you back here! I've got 4 questions for ya!

When looking for contacts in other countries, what are some of the things you look for in an international distributor, wholesaler or retailer?
Are they easily accessible by doing a search online?
What agreements do you require to be signed?
How far off retail should distributor pricing be structured?

Thanks for your help! You are definitely a rock star, especially in this arena!!

Lisa M. Rodgers
Click to view tweetbuddy's profile Start-up tweetbuddy 1 posts since
Feb 23, 2009
4. Re: Event Mar. 3: International business opportunities Feb 23, 2009 1:40 PM
Howdy Lela! First of all, a huge thank you for sharing your knowledge gal! Now right to the questions!

1. How does one get qualified (or) apply -----to get the "E" symbol for cosmetic product labels?

2. Do you require payment in full before you ship your products over seas/internationally? (Just thinking how difficult it might be to collect past due accounts)

3. Do you require the International accounts to pay for shipping or do you factor it into the price per product?

4. When traveling to other countries for potential distributors etc..., what is protocol on who should pay for expenses ie: airline, hotel etc.?

5. Do you charge the client for the marketing/display materials/shelf talkers etc?

A million more, but these were a good jumpstart! Again--you are truly wonderful for helping us!
Click to view bathdesserts's profile Start-up bathdesserts 2 posts since
Feb 23, 2009
5. Re: Event Mar. 3: International business opportunities Feb 23, 2009 8:56 PM
Hi Lela,

Thanks so much for your enthusiasm and willingness to share your business savy and knowledge with us. I would like to know about shipping. I had a conversation recently with a distributor in Singapore and they asked me about what method of shipping we would use and the costs. I did a little bit of research on the internet, and provided them with that information, but it seemed to me if they were an experienced distribution company, they should already be aware of the shipping options and costs. What is the norm in your experience and how do we watch out for a company that is not reputable? Thanks.

Christie Wanlass
Click to view nvalue's profile Professional nvalue 3 posts since
Feb 19, 2009
6. Re: Event Mar. 3: International business opportunities Feb 24, 2009 3:21 AM
in response to: bathdesserts
Sorry I just had to chime in. When setting up a new product or supplier, the motto is "Assume Nothing!" There are many ways to skin a cat, and when it comes to supply chain one's "ship it" may mean "overnight air it". It's okay, act dumb but do your due diligence. Clarifying this up front will avoid deal breakers or a hefty bill later...

nv
Click to view DomainDiva's profile Mogul DomainDiva 1,732 posts since
Oct 10, 2007
7. Re: Event Mar. 3: International business opportunities Feb 24, 2009 5:41 AM
AviaSphere has been approached by a business agent in AbuDhabi. Having never dealt with anyone in the middle east before, we are finding these people to be extremely difficult and agressive. We have only met one principle in the deal and all else is shorouded in secrecy....please advise. What can we do on our end to get some transparency and due diligence?
Click to view CommunityTeam's profile sboc CommunityTeam 132 posts since
Jul 27, 2007
8. Re: Event Mar. 3: How to sell your products internationally Feb 26, 2009 8:30 AM
Learn how a home based business went global! We are taking advance questions for Lela Barker. And then join us back on March 3 for her response, or check back after the event and read the transcript.
Click to view Global_IT's profile Professional Global_IT 1 posts since
Feb 26, 2009
9. Re: Event Mar. 3: How to sell your products internationally Feb 26, 2009 1:13 PM
Hi Lela,

How did you handle the international customs and goverment regulations?
How did you manage receivables & multiple currencies?

Thank you,
David Rice
CEO
Global IT Solutions
www.gitsolutions.biz
1.866.903.4522
Click to view atlasrelo's profile Start-up atlasrelo 2 posts since
Oct 22, 2008
10. Re: Event Mar. 3: How to sell your products internationally Mar 2, 2009 4:59 PM
Hi Lila
So great of you to come back and do another forum~ Thanks so much for all the great information~

Do you mainly market to the Middle East and if so Why?

Are their Preservative Requirements very different from the U S or Europe?

I guess what I'm really wondering is: Do you have to reformulate products for each county or territory and if so
how do you keep up with their current requirements? Do you just make your base products and then add the
preservative requirements according to each ones restrictions according to the area they are being sent to?
Click to view SBOCTeam's profile sboc SBOCTeam 328 posts since
Jul 27, 2007
11. Re: Event Mar. 3: How to sell your products internationally Mar 3, 2009 2:02 PM
Please welcome Lela Barker to SBOC as she shares with us how she took her business global!

Community, we're going to start off with the questions we collected pre-event.

In the meantime, please continue to post your questions to Lela. She may not get to all of them, but she'll try.

Lela, I'll turn the event over to you now...
Click to view LelaBarker's profile EXPERT LelaBarker 29 posts since
Oct 9, 2008
12. Re: Event Mar. 3: How to sell your products internationally Mar 3, 2009 2:04 PM

Nvalue, thanks much for your questions!


We have been very fortunate in that our distributors have come to us. I have never sought out a specific distributor overseas. Without having the benefit of knowing which industry you're in, I can't make any specific recommendations. But I can tell you that each industry tends to have it's own subset of tradeshows which are heavily geared towards international distribution. For you cosmetic folks, look at Cosmoprof Vegas- as it's usually packed with int'l distributors looking for new lines to pick up. I do understand that trade shows can be a significant investment, especially for new companies just getting their legs beneath them. One no-cost way to get distributors is to advertise via your website that you're looking for them. Ideally, dedicate a page of your site to distribution and focus on the SEO (search engine optimization) of that particular page. Explain what areas you are interested in and provide several means of contact. You might be surprised at how quickly interested parties pick up on your query and contact you.


In reference to your second question, I do not offer a commission to distributors based on sales. In most industries (cosmetics inclusive), distributors buy your product outright, stock it within their country and develop sales leads within their specified region. They are then responsible for securing those sales, delivery of the product locally and supporting those accounts. So how do they make money? Companies such as mine sell to them at what's known as "export pricing", or a special price below wholesale that allows to them resell to local wholesalers at a profit. Export pricing varies by industry, but you can expect to have to discount anywhere from 15-50% BELOW WHOLESALE. While that may seem overly generous, it's important to keep in mind that these import companies bear significant costs to bring your product into their country. Shipping internationally is ridiculously expensive, plus there are a host of import taxes and fees that are the responsibility of the exporter themselves. Add in their warehouse and staffing expenses and it's easy to see why a significant discount is necessary. It's a careful balance to ensure that you're still making money at the end of the day, as are your distributors and the accounts they eventually wholesale to. But- done right- can be a very lucrative affair for all involved.

Click to view LelaBarker's profile EXPERT LelaBarker 29 posts since
Oct 9, 2008
13. Re: Event Mar. 3: International business opportunities Mar 3, 2009 2:11 PM
in response to: Tori

Tori, that's a fantastic question and many thanks for the warm welcome. People are often surprised that I am able to conduct business in the Middle East, as an American and especially as a woman. I admit to being hesitant initially as well, but it's much easier than one might think. I have grown to have a tremendous respect for the Arabian culture, though it can be quite different than the environment I was raised in. Two resources that I love are the forums at http://www.tripadvisor.com/ and http://www.lovelyplanet.com/. Both sites are a tremendous resource, brimming with helpful locals. No matter what country you're preparing to do business in, I highly recommend spending a few hours on those websites reading relevant information. Nothing could be more disappointing for a small business than traveling around the world for an important business deal and losing that deal on a point of etiquette. Luckily, a little preparation usually heads that off at the pass.


Specific to the Middle East, I am not required to wear traditional Muslim clothing in my business dealings. The hijab (head scarf), abaya (robe) and burqa (facial veil) are optional for travelers in the countries I visit. If I was to do business in Iran or Saudi, for instance, they would be requirements. I must, however, be conservative in my dress. Whereas a business suit with a silky camisole beneath may be acceptable in meetings here in the US, it is not well received in traditional Muslim countries. Don't bare your shoulders, skirts of an adequate length, absolutely no midriffs and be mindful of the necklines on all attire. Simple missteps will generally result in the discomfort of males in a mixed setting, avoidance of eye contact and could put negotiations at risk. It can be difficult to dress modestly in the desert in 120 degree heat, but it's a necessity of doing business in this part of the world.


It's paramount that you understand local custom. For instance, in the Arab world, women greet one another with kisses on each cheek. Don't even dream of approaching a man in that manner- he'll accept a casual handshake and nothing more. In the Arab world, it's rude to not accept what is offered. That means drinking a few cups of dangerously strong Turkish coffee and enjoying a few dates, even if you have an aversion to coffee and dates. Never show the shoes of your feet and avoid political discussions. And I am making a note to myself to remember that last one- I am often roped into them; but, thankfully, they have always ended well.


No matter what country you are visiting, I highly recommend learning a few greetings in the native tongue. Nothing melts cultural barriers faster than an American face with a genuine, warm smile, greeting an Arabic woman in her native tongue. That study time is time well spent...

Click to view SBOCTeam's profile sboc SBOCTeam 328 posts since
Jul 27, 2007
14. Re: Event Mar. 3: How to sell your products internationally Mar 3, 2009 2:11 PM

Don't forget to refresh your screens so you can see Lela's latest response.
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