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26 Replies Last post: Feb 17, 2009 3:17 PM by SBOCTeam

Event: Free Google Apps to better run your biz

Mar 12, 2009 11:41 AM

Click to view SBOCTeam's profile sboc SBOCTeam 328 posts since
Jul 27, 2007
Whether your business is moving everything to the cloud, just wants an affordable email solution or struggles to give employees access to critical information, Google Apps will help you stretch resources and work smarter. No longer just a search engine, Google has grown rapidly in recent years into a company that now offers a variety of tools and services that are ideal for small business owners.

Jeanne, the Apps Product Specialist at Google, will be responding to your questions. Her focus at Google is helping small business get started with and succeed with Google Apps.

Find out how Google Apps can help your business work smart and save big. Do you have questions on Google's:

  • Gmail - fast, searchable email with less spam for your domain
  • Talk - text, voice and video chat with co-workers right from your inbox
  • Docs - create and share professional-looking documents, presentations and spreadsheets online
  • Calendar - organize your schedule and share events with colleagues
  • Sites - create websites to keep track of and share information within your company
  • Video - share information within your company using video

For a complete list, please visit http://www.google.com/apps

Post your question for Google here and then check back on February 17 at 2:00PM EST for their reply. You can post a question any time during the event hour. However, they may not have a chance to answer all of them.
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Click to view RockBand's profile Professional RockBand 3 posts since
Feb 4, 2009
1. Re: Event February 17: Google Apps to better run your business Feb 5, 2009 9:56 AM
Hi,

I often hear Google Apps and cloud computing used in the same sentence. Could you help me in understanding the connection between the two?

Looking forward to your response

Thank you in advance

RockBand
Click to view SBOCTeam's profile sboc SBOCTeam 328 posts since
Jul 27, 2007
2. Re: Event February 17: Google Apps to better run your business Feb 13, 2009 10:36 AM
Are you new to Google Apps? Here's a quick tour to get you familiarized:

http://www.youtube.com/watch?v=kJT3pagjd8s&feature=PlayList&p=1929B597FBD4245D&index=0

Once you view the video, ask Google a follow-up question.

Click to view Tori's profile Host Tori 79 posts since
Aug 15, 2008
3. Re: Event February 17: Free Google Apps to better run your biz Feb 13, 2009 11:52 AM
Jeanne, really looking forward to this event. Thanks for participating!

With all the hype around mobile technology, does Google Apps work on the iPhone, Blackberry and other mobile devices?

~Tori
Click to view Vince's profile Host Vince 91 posts since
Aug 15, 2008
4. Re: Event February 17: Free Google Apps to better run your biz Feb 13, 2009 2:37 PM
Jeanne,

Is there a way for users to test Google Apps out before implementing into their business?

Vince
Click to view drdave's profile Start-up drdave 1 posts since
Dec 24, 2007
5. Re: Event February 17: Free Google Apps to better run your biz Feb 17, 2009 10:50 AM

I would like to use Google Apps for my company and then begin providing it to my clients. Does Google have a reseller/affiliate program that makes it easy for an IT Support firm to package the services for their clients?

David
Click to view BrickandMorter's profile Start-up BrickandMorter 2 posts since
Feb 17, 2009
6. Re: Event February 17: Free Google Apps to better run your biz Feb 17, 2009 11:43 AM
If I have questions or need IT support for any one of the Google Apps, is there an 800 number I can call or online help available?
Click to view Generation4's profile Mogul Generation4 50 posts since
Dec 11, 2007
7. Re: Event February 17: Free Google Apps to better run your biz Feb 17, 2009 12:13 PM
Jeanne - can you tell us more about the "talk" application? How is it different or similar to Skpe? Also, is there a fee associated with this app or is it free?
Click to view SBOCTeam's profile sboc SBOCTeam 328 posts since
Jul 27, 2007
8. Re: Event February 17: Free Google Apps to better run your biz Feb 17, 2009 12:39 PM

Community, are you ready to talk to Google?

The event will occur on this very thread. You will need to refresh your browsers often to see the latest content during the event. If you are refreshing your browser and do not see new responses, be sure to check to see if the thread rolled over to the next page.


What's your Google Apps questions?

Click to view SBOCTeam's profile sboc SBOCTeam 328 posts since
Jul 27, 2007
9. Re: Event February 17: Free Google Apps to better run your biz Feb 17, 2009 2:02 PM
Community,

Please join me in welcoming Jeanne to the SBOC. She will be posting as googleapps.

Jeanne, want to take it away with the first questions?
Click to view googleapps's profile EXPERT googleapps 11 posts since
Feb 13, 2009
10. Re: Event February 17: Google Apps to better run your business Feb 17, 2009 2:03 PM
in response to: RockBand
Google Apps is a web-based hosted solution, which means you can access
Google Apps at anytime, anywhere you have an Internet connection. You
might hear this type of technology referred to as
"software-as-a-service" or "cloud computing". "Cloud computing" or
"software-as-a-service" is a computing model in which IT applications
are provided “as a service”, allowing users to access these
applications from the Internet ("in the cloud") without needing to
maintain the infrastructure that supports them. A simple way to
understand the model is how people currently allow companies to run and
manage their electricity rather than generating it within their
home/office themselves.

With Google Apps, your data and the applications themselves are served
from Google's highly secure, scalable, and reliable data centers.
Google actually builds its own data centers from scratch, so we're able
to have one of the lowest cost-per-server infrastructures in the world;
which means that those savings are passed on to our Google Apps
customers. Your business is able to offload the infrastructure costs
and the effort it takes to maintain an on-premises solution, and focus
those savings on more strategic IT initiatives.

And since Google Apps is web-based, your employees can be productive
from anywhere, whether they're at their own desk, using a different
computer, or on the go with a mobile device. It also means that you
don't have to worry about maintaining our own servers to run these
applications for your business which saves you time and money. You can
visit the Google Apps website
(http://www.google.com/apps/intl/en/business/messaging_value.html) to
see just how much Google Apps can save your business over on-premise
email solutions.
Click to view googleapps's profile EXPERT googleapps 11 posts since
Feb 13, 2009
11. Re: Event February 17: Free Google Apps to better run your biz Feb 17, 2009 2:06 PM
in response to: Tori
Yes definitely. One of the biggest benefits of hosted applications, is
the ability to work anywhere - including from your mobile. Google Apps
is accessible from a variety of mobile phones, including
BlackBerry devices, the iPhone, Windows Mobile and many less powerful
mobile phones. We offer multiple syncing capabilities so that you can
access your Google Apps account when you're on the go.

You can visit the Google Apps mobile access page (http://www.google.com/apps/intl/en/business/mobile.html) to learn more.
Click to view googleapps's profile EXPERT googleapps 11 posts since
Feb 13, 2009
12. Re: Event February 17: Free Google Apps to better run your biz Feb 17, 2009 2:10 PM
in response to: Vince
There are three ways to test email on Google Apps:
• Option 1: Use a different domain or create a test sub-domain (eg: test.company.com for company.com)

Option 2: Route mail through Google and dual deliver to Google Apps and
your existing solution so both solutions are running simultaneously
• Option 3: Route mail through your existing infrastructure and then to Google. (Advanced)

Option 1: Using a different domain / sub-domain if you are not interested in testing email on your existing mailflow

It
is very simple to use the same domain as your production systems with
or without email. Just sign up for a few users with the test domain
and you will be up and testing in under a day. Note that if you want to
sign up your primary domain with Google Apps (e.g.: example.com),
you'll need to sign up for a new Google Apps account.

Option 2:
Route mail through Google and dual deliver to Google Apps and your
existing solution so both solutions are running simultaneously

You
can have a subset of your employees serve as a pilot group, which will
be able to use Google Apps while everyone else in your business can
carry on as normal.

First set up your Google Apps domain, add a
few users, and use mail routing to automatically pass through all mail
on to your organizations current email server.

Next, switch your
domain's MX records to point to Google. MX records may take 24-48 hours
to fully propagate across the Internet, so you'll want to set up your
Google Apps domain to pass any emails it gets onto your current mail
server. Any system that has not yet received the change will still send
mail to your existing email server while this change takes effect.

Once
the new MX records have fully distributed around the Internet, and all
your mail is flowing first to Google and then to your current mail
server, you're ready for the next step. You can turn off the
pass-through mail routing for email addresses that have been
specifically added to Google Apps, forcing them to only use Google
Apps. In this case, this would be the group of pilot users that you
have already set up. If you do not want to turn of mail to your own
server for any users, you can also continue to dual deliver all mail as
long as you need to.

Option 3: Route mail through your existing infrastructure and then to Google. (Advanced)
Many
mail systems support the ability to route mail to another system.
Google Apps will accept mail when mail uses MTA routing rules or
forwards mail to a domain alias after being received by your own mail
system. We have step-by-step instructions for some systems, however we
recommend taking advantage of our partner deployment services and
making sure you have the right information about your system before
proceeding.

See our deployment recommendations with process checklists and detailed tips

When you are ready to implement Google Apps for your business, Premier Edition comes with a free 30-day trial.
Click to view googleapps's profile EXPERT googleapps 11 posts since
Feb 13, 2009
13. Re: Event February 17: Free Google Apps to better run your biz Feb 17, 2009 2:15 PM
in response to: drdave
Yes. We recently launched our reseller program. Google recognizes
that resellers who are the trusted advisors and
technology consultants to businesses play the pivotal role of helping
them get the best out of Google Apps. You can learn more about our
reseller program at:
http://www.google.com/apps/intl/en/business/resellers/index.html.
Click to view googleapps's profile EXPERT googleapps 11 posts since
Feb 13, 2009
14. Re: Event February 17: Free Google Apps to better run your biz Feb 17, 2009 2:19 PM
in response to: BrickandMorter
Yes. When you sign up for Google Apps Premier Edition, you get access
to our technical support team via expedited email and 24/7 phone
assistance for critical issues. Check out our Help Center for more
details:
http://www.google.com/support/a/bin/answer.py?hl=en&answer=60830

We also have partners who provide full deployment, configuration, and
training for Google Apps. Our Solutions Marketplace has more details at:
http://www.google.com/enterprise/marketplace/
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