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18 Replies Last post: Apr 24, 2009 11:12 PM by Creative2009

How do i get customers attention that lead to business?

Jan 18, 2009 1:35 AM

Click to view sbsscn's profile Start-up sbsscn 1 posts since
Jan 18, 2009
We are Amazing Carpet Cleaning and we are a baby business. We have had business but very very little. I would like to get advice on how or what do do to draw ready to buy customers. I have created flyers and even delivered them in person around the city and other areas but it seems im not getting any business. I have tried the classifieds but no luck. I have offered big discounts and really good carpet cleaning deals. It seems im not doing enought o get more business.....HELP!!!!!!

These are the services we provide

Carpet cleaning, Upholstery, Spot and odor removal, commercial, residential, estates, car boats & RV's.

Our Objective..."We clean your carpet NOT your wallet.

I welcome any advice and to consider us for your cleaning. www.amazingcarpet.com
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Click to view TheMediaHog's profile Professional TheMediaHog 7 posts since
Jan 18, 2009
1. Re: How do i get customers attention that lead to business? Jan 18, 2009 1:15 PM

Visibility is everything when you're marketing a business. A sign, a website, even a business card can do it, but in very limited scope. Advertising can do it... at a high price that says to the reader that you've paid to toot your own horn.


Providing visibility with credibility is the role of PR. Best of all, it can do it at a fraction of the cost of advertising and with increased perception of your company as a valuable, newsworthy product or source of information. Carefully positioned, your business could be featured in newspapers, magazines, or even special events arranged to showcase your company.


So, when you're working on your marketing plan, don't forget PR. It is a great tool to increase sales and enhance employee relations... giving you the "best bang for your buck".


For more information on how PR can help you reach your sales goals, visit www.themediahog.com!

Click to view Iwrite's profile Mogul Iwrite 1,100 posts since
Dec 29, 2007
2. Re: How do i get customers attention that lead to business? Jan 18, 2009 3:05 PM
in response to: TheMediaHog
Not all advertising is expensive and not all PR is free or inexpensive, especially when you have to pay someone to do it.

Getting your potential customers' attention is about saying something that is relevant to them. A lot of businesses use discounts or specials. That is a quick and easy fix but it starts you down a path of cutting the price of your services that you may never be able to get away from. Then there is telling a quality story, positioning your business as having a high standard that justifies the price, this approach takes time and patience. Neither is bad or wrong, simply different. I think you craft a message that combines a little of both, offer a special while educating customers as to what a quality carpet cleaning company can do for them.

This will require some advertising and PR, but none of that should be done until you have a message that nails the benefit of what you have to offer. Good luck.
Click to view sdanil's profile Mogul sdanil 93 posts since
Jan 11, 2009
3. Re: How do i get customers attention that lead to business? Jan 18, 2009 6:49 PM
I'm pretty good at writing press releases...I wrote a few releases for a good friend of mine who's a dj...he got several jobs out of it...he said he wouldn't have gotten them except for my creativity...the last job he got was from a big exhibitor during the magic show just a few days ago...I was glad to be of help and I'm glad he appreciated my efforts...if you're interested in hiring me...check out my profile...when I was a kid i was an intern for the largest PR agency in NYC...I used to throw parties for the financial community and hold them at the WTC...after we sent out the press releases I'd have to compile the info regarding how much the stock price went up...I don't charge too much...and I sure could use the work
Click to view mkting's profile Professional mkting 3 posts since
Jan 14, 2009
4. Re: How do i get customers attention that lead to business? Jan 18, 2009 8:29 PM
There are a lot of good suggestions already. My reply may be an extesion of what IWrite stated.

How long have you been in business? Which promotions are working for you? Where did you place your classified ad.? Where did you get your current customers? How many repeat customers do you have?

As you well know, there are many things to consider.

Who are your current customers? Are your promotions reaching more people like them? Do your promotions appeal to people like them? In marketing, we through around words like demographics and psychographics, blah, blah, blah (understanding your current customers may help you find more customers).

What are you doing to set yourself apart from other people in your business? That is, what keeps your customers from thinking your service is interchangable with anyone else in your business (they may just call the next person who hands them a coupon).
Click to view A_Ellicott's profile Mogul A_Ellicott 48 posts since
Jul 11, 2008
5. Re: How do i get customers attention that lead to business? Jan 18, 2009 9:11 PM
You mentioned you want "...ready to buy customers." That's the problem with flyers. Only a small percentage will even read them. An even smaller percentage will need carpet cleaning.

You should ask yourself. "When people have dirty carpets where do they look for a cleaning service?" I would think the most common answer would be the yellow pages, both print and online. I'm not normally a big fan of the yellow pages, but for your business it seems like the best place.

The second place they might look is online. If you haven't already, you should register your the yellow pages and any local directories for your area. You might also consider paying a search engine to be included at the top of the results for a search for carpet cleaning in your area. When I google "bay area carpet cleaning" your site is nowhere to be found.
Click to view sdanil's profile Mogul sdanil 93 posts since
Jan 11, 2009
6. Re: How do i get customers attention that lead to business? Jan 18, 2009 10:13 PM
in response to: A_Ellicott
A Nice couple that I had done business with had told me their story of how they started their carpet cleaning business in their area 18 years earlier...I think they were from Colorado...I can't remember every customer. But i remember they were really great people. She had printed flyers and delivered them personally to the area they were targeting...her husband had purchased a used truck and had it outfitted with all the necessary steam cleaning equipment. She indicated that most of their business now is from strictly word of mouth...commercial accounts are a good source. She also said she advertises in the penny saver where the ads don't cost too much...I think a good upsell would be products that work long after the carpet has been cleaned professionally. I personally love a product called pro-tek. It's amazing. You dilute it with water...the amounts are given on the container industrial size...it smells good and cleans everything. i'm a neat freak...I told them about it and they were planning on selling it in smaller bottles to their customers. a little goes a long way...food for thought
Click to view yosefmartin's profile Start-up yosefmartin 2 posts since
Jan 19, 2009
7. Re: How do i get customers attention that lead to business? Jan 20, 2009 5:49 AM
Hi,

Before I begin, I would like to apologize for my English. I'm originally form Israel so try to keep up with my grammatical errors because I belive I can give you a good advice (:
My recommendations are.

1: Build a website
2: Promote it on the search engine for terms such as " carpet cleaners in ..."
3: Make sure to list your business (Not necessarily your site. you can start doing so now before you build your site) on as many local directories online as you can ( yahoo local, Google local etc..)

I believe that listing your companies phone number on google local and yahoo local will bring an initiate resound. If you type in the term carpet cleaners in modesto you can see the local results displaying first, that is where your company will be listed even if you have no site http://www.google.com/search?sourceid=navclient&ie=UTF-8&rlz=1T4GGLL_en&q=carpet+cleaners+in+modesto+

I have a business myself and I get 90 percent of my clients from the internet. To learn about building your site and promoting it you can check the term search engine optimization (SEO) It will take some time but once you are on google you will see the results.

If you have any question you can send me a msg and I will be happy to assist you.

Good Luck,

Yosef Martin
Click to view My_Lan's profile Mogul My_Lan 69 posts since
Nov 21, 2008
8. Re: How do i get customers attention that lead to business? Jan 19, 2009 9:53 AM
in response to: sdanil
If you want to get noticed, you have to do marketing. Figure out who your target market is, and advertise to them. Have promotional deals such as, "Get your carpet cleaned by Inauguration day and save $100 dollars on a cleaning". Customers have to know you exist. A website is also a very good way of promoting your business. You can tell customers who you are and what you do 24/7.

If you are interested in a site, see me at : http://webdesign.my-lan.us/
Click to view sdanil's profile Mogul sdanil 93 posts since
Jan 11, 2009
9. Re: How do i get customers attention that lead to business? Jan 19, 2009 10:24 AM
Dear Amazing Carpets...want a web site...see my profile...I work cheap...fyi a web site will not bring you business...introducing yourself to directly to your potential customers is the first step...a great first impression is a lasting one...commercial accounts are a good source of income as they have high traffic areas that need to be cleaned to look inviting
Click to view chezziepoo's profile Professional chezziepoo 6 posts since
Jan 16, 2009
10. Re: How do i get customers attention that lead to business? Jan 19, 2009 10:27 AM
Have you considered targeting your online market? Google AdWords can be useful if utilized correctly. You get to set how much money you want to spend on that, target your location as well (so you're not wasting clicks on someone out in Alaska who doesn't need you), and find out how your competitors are getting people in. Granted, this is all based on the assumption that you own a website.

I find that the yellow pages aren't that helpful anymore since most people turn to the internet or to Google to look up their next choice.
Click to view sdanil's profile Mogul sdanil 93 posts since
Jan 11, 2009
11. Re: How do i get customers attention that lead to business? Jan 19, 2009 10:48 AM
in response to: chezziepoo
Dear Cheeziepoo...there was a post recently by a young lady who had a beautiful web site and had spent $1,000 on google ad words with no bites....i believe that if you want a customer you have to get in front of them...i.e. years ago when i lived in New York...there a was a man who for a moment operated a chicken hot dog stand...you know who he was? He was bald headed and he knew how to gain customer loyalty...he wasn't afraid to roll up his sleeves and meet his customers personally...the man's name was the biggest chicken hot dog manuafacturer in the country...there weren't any web sites back then...
Click to view My_Lan's profile Mogul My_Lan 69 posts since
Nov 21, 2008
12. Re: How do i get customers attention that lead to business? Jan 19, 2009 10:58 AM
in response to: sdanil
What you are describing is the marketing stratedgy used back in the 1920's. Produce and product and try to sell it to the customer. History should tell you that approach does not work. If they don't really want or need a product, there is slim chances they are going to buy. Instead you have to offer goods and services that consumers are going to want, especially in an economy like today where elastic goods have so much more trouble selling than inelastic goods.

As for the lady you described, having a beautiful website and google adwords doesn't mean ur going to sell. You have to look at your marketing mix and also figure out if people are willing to buy the good/service.
Click to view chezziepoo's profile Professional chezziepoo 6 posts since
Jan 16, 2009
13. Re: How do i get customers attention that lead to business? Jan 19, 2009 12:00 PM
in response to: sdanil
As I mentioned in my previous post, if it's used correctly. One doesn't have to spend $1000's to on AdWords either. You can do Market research for a much lower price (the advance of setting your own price limits, etc.) and move on from there.
Click to view sdanil's profile Mogul sdanil 93 posts since
Jan 11, 2009
14. Re: How do i get customers attention that lead to business? Jan 19, 2009 12:04 PM
in response to: My_Lan
dear sir...if history has shown anything...it has shown me that it continually repeats itself...learn from it
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