ForumsStarting a Business

*SUITE & MANAGER'S DASHBOARD *

• Financial displays including revenue for orders taken, paid orders, unpaid orders, profit & loss, pending and expiring quotes, breakdown of payment method, unredeemed gift certificates, pending and expired RMA numbers and much more
• Identify top customer for period by order activity, gross and frequency.
• Summaries of customers vs. prospects, domestic vs. international accounts, validated addresses (for ACVM subscribers), and customers with the most "points & reward" credits.
• Review the highest and lowest performing items for period based on sales and returns.
• Examine the most and least popular upsell campaigns, cancelled items and backordered items.
• Receive alerts for items that have reached critical low levels and items overdue for delivery
• Observe employee activity such as the highest and lowest performing salesperson, price adjustments by salesperson, and top salesperson per product.
• Display "log-in" & "log-out" system access by employee, telemarketing event summaries (for CMM module users) by user and picker/packer productivity.
• Display most and least successful lead generating promotions and advertisements
• View all Dashboard Reports onscreen and opt to send as an email or text message

• The speed in M.O.M. V6.0 has been optimized to offer faster processing of reports, order reviews, and order processing
• New order promotion options including:
  • first time buyers
  • limit per customer
  • apply discount to net merchandise range
  • allow users to choose which promotion to apply when customer qualifies for multiple offers
• Enable and disable payment methods for M.O.M. and P.O.P. orders
• Custom demographics for LMM users can be set as required information
• An Import/Export Designer allows the creation of custom import files for orders, customers, and stock items (Import Export Module Required). Custom files can be saved as templates for later use.
• Support of Dimensional Weight

*REPORTING *

• Inactive Product report presents items that have not been sold for a specific period of time
• Product Performance Analysis Report lists:
  • number of units sold
  • profit yield
  • promotions in effect for time period
  • returns
  • selling tool used
  • graphed performance data for "same time last year"
  • lost items
  • quantity
  • revenue
• E-mail (.doc and .pdf) and Fax capability for reports
• Outstanding Purchase Order report lists items that have not been received and expected delivery date by supplier, warehouse and product
• Product Exchange report shows original item and exchange item details based on price adjustment
• Catalog Performance report shows high and low performing catalogs and products by revenue and orders taken
• Staff Performance report reflects sales and profit per user
• Back Order Tracking report includes back order date, purchase order number, ETA and turnaround time
• Sales statistic displays within Source Keys and Catalog Codes
• Product on Order - Lists what is on-order for a particular product by warehouse and supplier
• Detailed Sales Tax Collection - shows tax exempt orders and lists tax collected on orders by region

• Sales Statistics Tab in the customer record displays a graph detailing customer's sales over a given period of time.
• Special Pricing Tab in the customer record displays customer specific pricing discounts available
• Customer records now support multiple email addresses and additional phone/fax numbers
• Best Time to Call display with preferred call time adjusted to your time zone. For CMM users, includes new time to call sort in outbound telemarketing list
• Expansion of Last Activity Date - Activity tracking now includes last order date, last phone contact, last correspondence sent and for ACVM users, last modified address dates
• Customer Inactivity Status triggered from a user defined period of time
• Fraudulent Customer Option to place incoming orders on Fraud Hold
• Prevent specific customers from earning points
• Search for a specific product purchased within a customer record
• Base customer inactivity on last order date
• Restrict the ability to change terms on a customer record
• Establish a standard opening credit limit
• Customize Average Days to Pay including invoice date and due date

*ORDER ENTRY *

• Total savings with discounts displayed on order entry screen and invoice
• Sequencing on Order Entry Grid permits the rearrangement of items on onscreen and on printed paperwork without having to delete and re-enter item
• Enhanced Size/Color/Variation entry characteristics trigger a grid with all variations for faster, easier order taking and displays product quantities for each option within the grid
• Exclude discontinued items from product lookup
• Enhanced Selling Tools displays all available selling tool options
• Enhanced Line Item Information now displays:
  • qualified special pricing
  • kit components
  • inventory information
  • drop ship information
  • item specific information
  • stock item demographics
  • extended product information and images
• Product Exchange can now occur from a special button from within an order entry screen. Simply select the returned item and M.O.M. will request the new item for the order
• Customer Preferred Ship-From Location allows an override of warehouse service regions
• Require Gift Message on gift orders

• Orders can now be placed on hold until reviewed and released by a manager with authorization rights or manager can override directly from CSR's terminal
• Restrict the editing of order notes and record user ID of editor
• Non-Returnable Product Flag requires a marked product to be returned only with a manager approval
• Review orders already in user by another agent

• List Status of Pending display now includes Order Hold Reasons
• New Pick Ticket design
• Packer's Workstation Limit to control the number of assignments received by a specific packer
• Assign exact order due dates when invoicing

• Bin Expiration allows sellers of perishable items to receive inventory into bins with expiration dates, and to remove that inventory after the expiration date has passed
• Product Sales Statistics display SKU performance over a given period within each product
• Exempt products from discounts flag
• Product Discount and Price Thresholds restrict users from modifying the price of an item under a set margin
• Special Price for Groups of Products function create a special price and apply it to a group of products
• Restricted Areas for Products controls product sales to specified countries and cities with the option to limit the restriction to a date range
• Return Original Product as Different Product to accept a return and sell it as a new item - great for refurbished goods!
• Merge stock numbers to combine inventory for duplicate items
• Advanced Inventory Module (AIM) now features enhanced forecasting for lost orders and returns
• Forecasting now includes components of composite items (Requires AIM)
• Separate pricing for publishing to eBay® stores (Requires Web Auction Management Module)
• Supplier renaming utility

• P.O.P. users can use a check scanner to scan the MICR information from a check
• Expanded internal controls for cash payments in P.O.P.
• Refunds can now require manager validation
• New cash reconciliation features include tracking of log-in and log-out times, required entry of opening and closing balances. and reporting of balances and transactions by cashier
• Printed gift receipt along with receipt of sale

• Legal Warehouse/Picker Form with "peel n' stick" box label
• Standard Length Warehouse/Picker Form without label

• ADMINISTRATIVE SETTINGS & MORE*

• Refund Check Screen allows control over how refund checks are processed
• Print individual refund checks for a single customer from the Apply Customer Payments screen
• M.O.M. Chat is a built-in instant messaging application to communicate with users logged in to M.O.M. at your company
• New user definable fields for suppliers and stock items (similar to customer demographics)
• Statistical reporting of assigned versus completed telemarketing contacts (Contact Management Module Required)
• User Role administration to create company wide job profiles and assign them to certain users (ex: sales, support, warehouse)
• Compound tax support for Quebec, Canada
• Landed cost and product volume support for overseas orders
• Store up to eight additional images per product for SiteLINK ecommerce users (contact SiteLINK Design Specialist for pricing to activate in online store).
• M.O.M. XL edition users have additional audit controls throughout the program to track user activity in orders, customer records and product information
• SMTP Email Capability - E-mail directly through e-mail server
• More supported email formats: HTML, pdf, doc, xls and xml options for outbound email can be selected on the fly or set globally
• Resizable screens in all editions of M.O.M. 6.0
• MOM New Feature List
  • v Product Manufacturing Module- Track the stages and costs associated with the manufacturing of an item that is placed on an order.
  • v Shared Inventory Module- Share inventory levels with other companies setup in M.O.M.
  • v Customer Email Address Validation- verifies that customer email addresses are in the correct format.
  • v M.O.M. Interface Changes
  • o Mark a Catalog Code as Inactive
  • o Mark a Source Key as Inactive
  • o Mark Shipping Methods as Inactive
  • v Additional Security Features
  • o Strong Password Enforcement
  • o User Account Locking
  • v Shipping
  • o FedEx SMS- Print FedEx Labels directly from M.O.M. (Post 6.1 Release)
  • o Import User Defined Carrier Zones and Rates
  • v Order Entry/ Processing
  • o Import Tracking Numbers from Suppliers for Drop Shipped Items.
  • o Google Checkout as a Payment Method
  • o Filter Refund Checks to Print for Specific Customers
  • v Stock Item Setup
  • o Complex Product Attribute Support- create (size/color) attribute combinations using radio buttons and drop-down menus, text entries. Available for SiteLINK only.
  • o Product ships in Multiple Boxes - ideal for pre-packaged product that comes in multiple packaging from your vendors
  • o Create Template Descriptions and Images for Stock Items that can be utilized for each eCommerce Direct Feed.
  • o Limit Search Results for Stock Lookup (*XL VERSION ONLY*)
  • v 3^rd^ Party Interfaces
  • o Support Multiple Stores for eCommerce Direct Feeds- publish your products from one M.O.M. company to multiple eCommerce stores on the same Platform, i.e. Miva, Shopsite.
  • o eCommerce Direct Feed Order Activity Reports- print a report detailing the orders that originate from each Direct Feed.
  • o Size/Color Attribute Support for Amazon Direct Feed
  • o OS Commerce Flat File Import for order fulfillment
  • v SiteLINK Interface
  • o Import Points & Rewards from SiteLINK
  • o Purchase & Redeem Gift Certificates in SiteLink
  • o Publish complex product attributes
• SiteLINK 6 New Feature List
  • v Page Enhancements
  • o URL Rewrite- Optimizes dynamic URLs to more a readable format, making pages easier for search engines to find.
  • o Enhanced HTML Code- All HTML code is validated, speeding up page loading and making pages more accessible to all Internet Browsers.
  • v Email Campaign - Create links for email advertisements with a special URL embedded that can be used to track the success of the ad.
  • v Live Person Chat
  • o Chat with the shopper and assist with navigating your site and filling forms.
  • o Cart Abandonment - monitor and send a message to shoppers that leave without placing an order
  • o Full integration with the Admin interface
  • v Products
  • o Additional Product Image Publishing- M.O.M. 6.0 users can now publish the extra 8 images to the site.
  • o Product Availability Text- Extra Text field prominently displayed under the Product field that can be utilized for marketing purposes.
  • o Complex Attribute Support- Utilizing the new Stock Item Attribute functions of M.O.M. 6.1, complex attribute combinations can be displayed as a series of radio buttons and/or drop-down menus.
  • o Strike through Retail Price and replace with Sales Price
  • o Sort Product Listings by Product Popularity
  • o Publish Discontinued Products to Site
  • v Payments
  • o Plug N Pay Payment Gateway Support
  • o Payments through Google Checkout
  • o Sell and Redeem Gift Certificates in both M.O.M and SiteLINK
  • o Utilize Points/Rewards used in M.O.M.
  • v Shopping Cart Operations
  • o Retrieve Info from Non-Ordering Customers- import the customer information from customers that started the checkout process but stopped before completing the order.
  • o Streamlined checkout process: customer information page (name & address info), followed by the checkout page (shipping method & payment info), followed by the receipt page.
  • o Option whether to display department navigation on checkout pages.
  • o Use Multiple M.O.M. Selling Tools- allow the customer to choose between the different Cross Sells, Substitutions, etc., that were setup in M.O.M.
  • o Arrange Shipping Methods on Checkout pages- display methods as a drop-down menu or a set of radio buttons and set a default shipping method.
  • o Utilize Dimensional Weights of Items for Shipping Charge Accuracy.
  • v Site Administration
  • o More user-friendly, streamlined Admin interface.
  • o Orders are recorded with a Time Stamp (in the EST zone).
  • o Option to Delete Customer Records and Order History.
  • o Ability to purge customers from your SiteLINK database for customers that ask to be removed from your MOM system.