53.
Re: Website design - do I pay by the hour or lump sum? Mar 10, 2009 5:01 PM

in response to:
Iwrite
one size doesn't fit all. if you want that level of simplicity, find a lump sum designer or firm. i offer lump sum quoting if they're comfortable with that, but
my clients almost always opt for hourly pricing.
here's why: having to estimate the amount of work a site will require--especially if i'm not familiar with a client and their process--means i have to be covered in case of eventualities. simply put, i overestimate somewhat. so does your designer. wouldn't you? mind you, a blanket price is certainly easier on my end as well.
when i work hourly,
i work to an estimate. my clients know i'll warn them if feature creep or alterations will take us over, and i let them know when we're within a few percent of the estimate so they can wind down. meanwhile, to be able to do that, i track my time closely. my bill comes with every fifteen minutes detailed. i stay focused, knowing the clock is ticking. my clients are smart; they'd know if i wasn't honest, but i'm busy, my rate is fair, and the project is usually on a strict deadline.
i often come in under my estimate, because my clients had their act together and the project ran efficiently. they understand they have an effect; they're woven into the process and are always in the loop. i've rarely gone over the estimate, and when i have, it's been with clients' full blessing.
lump sum can get you more work than you actually pay for with large development firms. estimating is more complicated, and account reps can be focused on undercutting competition, even to the detriment of the bottom line. they don't work hourly, (though the staff often does), and they pad their estimates with as much as they can get away with.
P.S.: i don't really recommend asking for references. nobody wants their best clients antagonized by calls and questions, and it's not like you'll ever get the name and number of someone who has anything negative to say. look for testimonials to help put your worries to rest.