Amy,
I am having some difficulty matching transactions downloaded from my finanical institution (Bank of America) with transactions that have been exported to my QuickBooks company file by a field service management package ServiceCEO.
Essentially, I do all of my invoicing and receive all of my payments from customer in ServiceCEO. There is an integration utility using the QuickBooks SDK that allows me to automatically export batches of Income, A/R, and Cash Receipt transactions from batch processing queues in ServiceCEO directly to QuickBooks.
QuickBooks accepts these transactions as GL entries in my chart of accounts. There is NOT a customer level integration. Each invoice in ServiceCEO does NOT create a matching invoice in QB's. Each Deposit from ServiceCEO might contain multiple checks, Credit Card Transactions, etc. The deposit total can be written to any account on my chart of accounts by the import. If the deposit contains payments of multiple types (checks and cash) then it will create two journal entries, one totalling all of the checks in the deposit, another totalling all of the cash in the deposit.
The problem that these deposits are currently dropping directly into my BoA checking account in the GL. Later, I download the transaction history from BoA Online, and the deposit is being added to the same checking account again. I'm getting duplicate payments.
When I use the matching utility, I have 2 major problems:
1) A single journal entry in the GL (ServiceCEO Depost #3 - $3000 Checks) might be coming from 3 separate checks from 3 separate customers, because the deposit is the total of all checks included in Deposit #3 (3 checks for $1000 each). This would make it difficult to match the transactions on it's own.
2) When using the match utility available from the "Online Banking" utility, I choose to view the register above my unmatched transactions, but it's empty.
a) Shouldn't my existing journal entries be there so that I can line things up and match them?
b) Is the fact that I don't have actual deposits in QuickBooks (just journal entries in the bank account) the reason that they aren't showing up in the register? (Or could it be that anything in the Undeposited Funds Account doesn't show up in the register view?)
I've been testing an alternate setup in a duplicate of my QB's company file where I have all deposits from ServiceCEO exporting to the "Undeposited Funds" account instead of directly to BoA.
I'm imaging a solution where I never actual deposit the funds from my undeposited funds account, but instead wait for the deposit to show up in the online banking download, and then somehow remove the transaction from undeposited funds (or void it) Could this work?
I know that's a whole lot of questions, but any insight you can lend to my situation would be much appreciated.
Thanks!