Big
Cloud Media is a web-design company that wants to change how
web-designers are thought of now-a-days and put a fresh prospective on
an old subject.
I have heard time and time again from my customers and other people,
stories about how their web-designer screwed them over, ripped them
off, over-charged or in some way or another, left a bad taste in their
mouth and this too me, is unacceptable.
Web-design is a good business and brings with it the same
responsibilities that other service industries bring such as the need for
excellent customer service and production, the need for the satisfied
customer, the need for honesty, integrity, responsibility and
accountability. All of these things are requirements for a service
industry business to survive and web-design isn’t a business, right
now, with a reputation of meeting all of those requirements.
Now before anyone gets offended, my statement above does not apply
to web-designers, such as myself, who are out to actually provide a
great product and awesome customer service, I am only saying that it
has been voiced to me, by many people, that web-designers are not high
on the trust- them-with-your-money list.
This is pretty bad folks, if the web-designer is saying it is bad and
I think it is about time we made an effort to change the popular
opinion about our industry and our services as a whole by being up
front with our customers, not over-charging, doing pro-bono work for
non-profits, orgs and churches, getting involved in our communities and just
making a better name for ourselves, both through our customers, our
services, our products and outside them too.
Big Cloud Media has had enough of the bad rep that web-designers and
the web-design industry currently has. My company is out for change.
How are we doing this?
1. We give an honest price on the basis of hours, this way we can
give estimates based on time spent on the project, similar to how
auto-body work is estimated.
2. We are constantly thinking of new ways to service our customers.
3. We don’t over charge for hosting. Hosting is not expensive and
unless you are doing more than watching the website sit there, it
should not be an exorbitant amount per month. If it is, justify it
somehow.
4. We are straight up with our customers with the information and what we will do for them and the services we offer.
5. We offer support for our websites included with our hosting plans. This helps to justify the hosting price.
6. We find out what our customer wants and also collect info on
their customers so we build the site not only for our customer but for
theirs as well.
7. WE ARE HONEST!! We don’t take the money and run. What kind of
rep does that give if your customers all go to someone else because you
took their money and ran out on them. THAT IS UNACCEPTABLE!!
8. We go above and beyond to keep our customers in the loop and
happy which includes updating their sites if they need to be updated,
with out charging the customer for it. If we designed the site in an
un-expandable language and need to change it over to the expandable
language, that is on our tab, not the customers. They shouldn’t be
charged for our mistakes.
9. We are accountable for our actions. BOTTOM LINE.
10. We realize that our customers are our success stories. If we
don’t treat them right or get them what we promised them, we will not
be in business for long. Our customers are our life blood and we treat
them as such.
If you are a web-designer and you are reading this, please don’t be
offended. Start doing these things and we can change how people see
our business. It is honest and worthy to be a business. It isn’t
stealing people’s money for nothing work. It is hard work that
requires skill and should have the reputation for that.
If you are already doing these things in your business, great!!
It’s how things should be and thank you, You’re helping change our
image in the eyes of your customers and in the eyes of everyone else
too.
To all who read this,
Thank you for reading this blog and if you need a website, let me
know. Big Cloud Media is a company dedicated to custom building,
designing and implementing websites for businesses. We are a
full-service web-design and development company so we should be able to
handle what ever you need done and if we can’t do it, we’ll get you in
touch with someone who can.
Thank you all again and God Bless!!
Koji Flowers
Owner of Big Cloud Media
www.bigcloudmedia.com
