ForumsStarting a Business

Been there, done that. If you're drop shipping you pretty much have no choice but to mirror your providers policies. This is not necessarily a problem, at least that part of the work is already done!

Archangel

This article may provide some useful guidelines:
http://office.microsoft.com/en-us/officel
ive/FX102383671033.aspx

Beyond that (and what's already been pointed out), my suggestion is to think like an on-line shopper (not just a business owner) when you draft your policies. I see a lot of new on-line stores these days where the policies are either so vague or so "unfriendly" that they cause customers who are genuinely interested in making a purchase to bail out and shop elsewhere. As a new enterprise, you have no reputation -- so to get customers and start building a good rep, your initial policies can't scare or drive them away. You need to inspire trust and give the buyer confidence that if there's a problem, it will be resolved.

Hope that helps. Best wishes.

Thanks , i will go to your site to check what you are offering.