15.
Re: Please share lessons learned when you first started your business Nov 5, 2007 7:44 PM

in response to:
MetroGal
Good subject! I'm enjoying everyone's responses.
When I started my first company, I'd had P&L responsibility at larger firms, knew a lot about business in general, and had proven expertise in my vocation -- but I didn't know enough about people. Some business owners come by their "people skills" naturally, but I had to develop and consciously practice mine.
Honestly, when I first started out, the actions of customers, potential customers, employees, and suppliers would absolutely bewilder (and frustrate) me at times. I probably said, "What's wrong with these people?" nearly every day for the first few months. So the most important lessons I learned (through books, classes, and experience) were in the area of human motivation and behavior -- truly understanding why people did the things they did, and recognizing what adjustments I could make in the content, medium, and/or style of my communications to get better results for everyone.